NOTE: This functionality only applies to our legacy scheduler. The new scheduler does not require this feature to create blocked days.

If you need to block out times (full days or partial) where you don't want people to book or you have a business emergency, you can use Schedule Exceptions. You can also use this tool to create schedules that have irregular bookings available. 

  • You can use Schedule Exceptions when you first create your experience

  • You can use Schedule Exceptions at any time after you create your experience when it's live.

  • If you have pre-existing bookings for days and times you want to block, you'll need to transfer them or cancel their orders before making changes to your schedule.

Creating Schedule Exceptions when you first create your experience

Step 1: Create/Edit your experience to have all possible days and times

If you plan to offer an experience on a particular number of Thursdays, Fridays, and Saturdays create that schedule in your Experiences admin for that particular experience. In the following example I'm using the Advanced schedule type so I can have a different time on each day.

Step 2: Use the Schedule Exceptions to choose which days/times you want to block off

The Schedule Exceptions allow you to block off any time, day, or span of days to a regular schedule. In this example I'm blocking off specific full days but you can also choose to block off discrete booking slots within a day (e.g. You have 3 events in a day and you want to only block a portion of them) or a span of days.

Create Schedule Exceptions after an experience is live when you may or may not have bookings

Step 1: Decide what you want to do with any pre-existing bookings for days and times you want to block

If you plan to block days that currently have customer bookings, you'll need to decide what do for these people. Your options are:

  1. Transfer them to another day or time

  2. Cancel their order and then notify them

If you don't do that before you block off a day with existing bookings, you'll get an Exceptions Conflict notification that looks like this:

We recommend that you first handle your customer bookings before changing your schedule using Schedule Exceptions.

Step 2: Log into your Experience and click on  Edit Experience 

Step 2: Use the Schedule Exceptions to choose which days/times you want to block off

The Schedule Exceptions allow you to block off any time, day, or span of days to a regular schedule. In this example I'm blocking off specific full days but you can also choose to block off discrete booking slots within a day (e.g. You have 3 events in a day and you want to only block a portion of them) or a span of days.

Step 3: Confirm your edits in the storefront (customer) view

After you save your edits, you can confirm that the changes give you the result you want by looking at the customer storefront. In this case I see that my block on the 4th of October was effective even though the following Thursday is still available. This simply a quality control step but it's always good to confirm that your changes are taking effect in the way you expect.

Final Step: Notify your customers of any changes they need to be aware of

When you transfer your customers we will send out the right reminders 24 hours before their new time, but we don't currently send out a notification that they have been transferred. We will have that done very soon. 

Notifications we send to customers
- The booking has been transferred to a new time (coming very soon)
- The booking has been canceled
- 24 hour reminder


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