There are a few ways to restock an order depending on your preference and a couple of circumstances.

If you want to cancel an order and restock the experience inventory

  1. From your Shopify admin, go to Orders.

  2. Click the order that you want to cancel.

  3. Click More actions > Cancel order.

  4. If payment is captured:

  • By default, a full refund is issued. If you want to issue a partial refund, then use the product quantity boxes, the shipping field, or the refund total field to edit the refund amount.

  • If you don't want the refunded items to be restocked in your inventory, then uncheck Restock items.

Note: This will not work if the variant (e.g. Child) no longer exists. In that case Shopify will not show the "Restock X items" option. In that case, you can either Delete the order which will add the inventory back or go to the "In the Experiences app" option below.

In the Shopify POS

Tap the Orders section of the POS and follow these instructions ยป

Once you restock the order here, we will restock the inventory count for the day/time combination of that order.

In the Experiences app

If you want to leave the Shopify order alone or if the variant (e.g. Child) no longer exists because you've deleted it, you should use the restocking feature in the Experiences app.

  1. Navigate to the Experience you want to work with

  2. Navigate to the time slot where the booking exists

  3. Choose the line with the order and click on the ticket button

  4. Choose which bookings (line items) you'd like to restock

Please note that this does not refund the customer or make any changes to the monetary transaction. It also does not notify the customer that their order has been cancelled. We will add this notification in the future.

This feature is beta and subject to enhancements and improvements.

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