Here's how you can manage your visit requests in the "School Visits" section of Explore.
Here's a step by step guide along with a video of how to do this on Explore:
To know how to request visits please see this article.
When you've requested a visit for a high school, the request will be under the "Pending" section.
After the high school has confirmed the visit, the request will now shift to the "Updated" section.
Note that all visit requests must be approved by the school. You can easily keep track of the status of your visit requests by looking at the color indicator next to each visit.
Yellow means the high school has not yet approved the visit.
Green means the high school has approved the visit.
Grey means the visit has been cancelled.
Red means there is a request by you or the high school to reschedule the visit.
Notifications & Sorting
As your institution will likely be managing many visits, there are a few features we've added to make it easy for you to manage these.
In the top right corner, there is a Notifications window with a bell symbol. This section will turn teal whenever there are new notifications that have not been reviewed.
Additionally, we know that your institution may have many representatives that cover different territories. Sort the entire schedule of visits happening either by region (country or state) or by representative.
Download Visits
You can easily download all of the visits for your institution into an excel spreadsheet for any reports your team may need to create related to travel and community outreach.
Include Past Events
The default view for School Visits is to show any current or upcoming events. However, if you'd like to review past visits, use the toggle in the right hand corner to view both current and past visits.
If you have any questions or concerns, please feel free to reach out to us via "Chat with Explore" feature and our team will be happy to assist you.
What’s New - Improved Handling for University Rep Visit Booking Access
If university representatives could view a school’s availability on Explore but were unable to submit a visit booking request. This occurs because inactive Explore accounts could still access availability pages but did not have permission to complete bookings.
The account access flow was improved to ensure inactive representatives can be identified and reactivated correctly. Once the account is reactivated and the welcome email setup is completed, visit booking functionality works as expected.
If you or a colleague still cannot submit visit bookings, first confirm that the Explore account is active by logging in directly to Explore. If you cannot access the dashboard or receive a login error, contact your institution’s account owner to verify the account status. If the account was recently created or re-invited, complete the setup using the welcome or activation email. If the issue continues after activation, contact Cialfo Support via Chat with Explore.