How We Handle Failed Payments
If we can't collect payment for either your monthly or yearly renewal, the following 5-week process starts:
Week 1-3: Grace Period
There is a 3-week window to update your payment card details. During this time you will receive a steady stream of emails asking you to update your payment details.
Updating your card details and allowing us to process your payment will restore your account instantly.
Week 3-5: Site Suspended
After 3 weeks, your Exposure site is suspended and your stories and site won't be publicly accessible.
Updating your payment details during this period will un-suspend your site instantly.
After Week 5: Subscription Canceled
If we are still unable to collect payment for a further 2 weeks, your subscription is canceled automatically. Your stories become temporarily unavailable and plan-related features are disabled (custom domains, story passwords, etc.).
Important: We don't delete your site or stories. If you choose to become a paying subscriber again, your stories will automatically become available — no manual republishing required. Your original publish dates are preserved.