First, we want you to know we are here to help you with everything Extra. So, here are some tips on how to receive the best service.


  • Be kind! 😊

  • If you are in a panic, try to remain calm and explain the problem so we can assist you with little back and forth.

  • Do not send any bank statements or personal documents through chat.

  • Avoid using profanity, it does not make the answer appear any faster, and depending on the severity, it may result in the Concierge agent closing the chat.

  • Do not try to "pick up" our agents. Yes, they are awesome; however, this is not the app for that.

  • DO NOT send us any inappropriate photos (yes, apparently, this needs to be stated). This may result in the closure of your Extra account and credit line, which may have a negative impact on your credit score.


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