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Bank Connection & Transactions
Bank Connection & Transactions
Bank Connections, Spend Power, and Transaction FAQs
13 articles in this collection
Written by
Concierge,
Sarah Maley,
and
Cierra Newman
Bank Connection
Why is the total amount Extra is showing me different from my connected bank account balance?
Spend power is less than your checking balance to help prevent overdrafts before they occur. Still unclear what spend power is?
Written by
Concierge
Updated over a week ago
Can I change my bank account?
Written by
Cierra Newman
Updated over a week ago
My bank account got disconnected, what do I do?
Written by
Concierge
Updated over a week ago
Spend Power
How can I increase my spend power?
Written by
Concierge
Updated over a week ago
Purchases & Transactions
Why was my transaction declined?
If your transaction was declined, please check the following:
Written by
Concierge
Updated over a week ago
Why is this transaction still pending?
Why has my transaction been pending for more than 48 hours?
Written by
Concierge
Updated over a week ago
Why is the pending amount different than the amount I paid?
Written by
Concierge
Updated over a week ago
Why is the transaction I made with my Extra Card pending in the Extra App?
Certain transactions may take up to 24-48 hours to be fully cleared on the payment network depending on the merchant.
Written by
Concierge
Updated over a week ago
Why am I being charged twice for an Extra Card transaction?
Written by
Concierge
Updated over a week ago
Where is my refund?
Refunds
Written by
Concierge
Updated over a week ago
Where can I export my transaction history?
Written by
Concierge
Updated over a week ago
How do I dispute a charge?
Need to file a dispute?
Written by
Sarah Maley
Updated over a week ago
How do I report an Extra Card transaction as fraudulent?
Written by
Concierge
Updated over a week ago