Bank Connection & Transactions

Bank Connections, Spend Power, and Transaction FAQs

13 articles in this collection
Written by ‎Concierge, Sarah Maley, and Cierra Newman

Bank Connection

Why is the total amount Extra is showing me different from my connected bank account balance?

Spend power is less than your checking balance to help prevent overdrafts before they occur. Still unclear what spend power is?

Written by ‎Concierge
Updated over a week ago

Can I change my bank account?

Written by Cierra Newman
Updated over a week ago

My bank account got disconnected, what do I do?

Written by ‎Concierge
Updated over a week ago

Spend Power

How can I increase my spend power?

Written by ‎Concierge
Updated over a week ago

Purchases & Transactions

Why was my transaction declined?

If your transaction was declined, please check the following:

Written by ‎Concierge
Updated over a week ago

Why is this transaction still pending?

Why has my transaction been pending for more than 48 hours?

Written by ‎Concierge
Updated over a week ago

Why is the pending amount different than the amount I paid?

Written by ‎Concierge
Updated over a week ago

Why is the transaction I made with my Extra Card pending in the Extra App?

Certain transactions may take up to 24-48 hours to be fully cleared on the payment network depending on the merchant.

Written by ‎Concierge
Updated over a week ago

Why am I being charged twice for an Extra Card transaction?

Written by ‎Concierge
Updated over a week ago

Where is my refund?

Written by ‎Concierge
Updated over a week ago

Where can I export my transaction history?

Written by ‎Concierge
Updated over a week ago

How do I dispute a charge?

Need to file a dispute?

Written by Sarah Maley
Updated over a week ago

How do I report an Extra Card transaction as fraudulent?

Written by ‎Concierge
Updated over a week ago