Getting started with Facebook live streaming should be straightforward. But, as it is often the case with software, you might run into certain issues 😠. Here are the most common pitfalls we've encountered when live streaming to Facebook and how you can solve them.
Incorrect or insufficient permissions
In order for us to deliver the best live streaming experience, we need you to allow certain permissions on Facebook. You can verify them by logging into facebook.com and going to your "Settings".
Here, click on "Apps" on your left:
And finally click on our application to see the permission details. They should look like this:
If that's not the case, feel free to remove the application. The next time you're starting the live streaming process from eyeson room we'll simply...
...ask you for the permissions again, please grant us access 🙏.
I'm stuck in a Facebook Popup
First of all: Our condolences 😢.
In case the "Go Live" button is greyed out and not clickable, wait a few seconds 🕛.
If you feel like this is taking suspiciously long, close the popup and start the live streaming process from eyeson room again.
In case that still didn't solve your problem, Facebook recommends the following:
- Make sure you have a reliable internet connection
- Disable all ad blocking software or browser plugins that could prevent the video player from loading