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Can I return my item after I've received it?

Lucy avatar
Written by Lucy
Updated over a year ago

If the item you received is not as described (quality issues, forgery, missing documentation…) you are protected by the FairArt Guarantee and can there are several ways to open a claim:

  • Go to your order page and click 'Make a Claim'

  • Ask in the live chat between Mon-Fri 8:00 - 17:00

To help us process your claim as quickly as possible, please include your order number, describe the reason for your claim and include any accompanying evidence.

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