When you receive your artwork, is it important that you take care when unpacking the piece to avoid causing any damage. Please follow the below guidance when removing your artwork from its packaging.
General advice:
Wash and dry your hands before handling an artwork.
Open the package on a flat, clean, and clear surface to ensure nothing transfers to or damages the artwork
When opening packing materials that directly touch the artwork, being very careful in slowly removing to avoid bending corners or scratching the surface
After removing tape or adhesive, remove them from your working area, so nothing risks sticking to the artwork
When opening a package or removing tape, avoid cutting directly into the package, which might scratch or cut the artwork. Instead, gently insert a box cutter or the edge of scissors an angle that creates an opening without hitting lower layers
How to unpack a tube:
Remove one end and tip the tube at a slight angle to partially slide the artwork out
Avoid grabbing or pinching the artwork as this could crease, dent, or even tear the paper
If you need to tighten the coil to remove the work, do so slowly and with great care. If there is packing paper, this is handy and you can grab this instead of the artwork
To flatten the artwork, heavy, clean objects can be placed on the corners. If you do this, leave a piece of clean, inkless packing paper between the objects and the artwork to avoid damage during the flattening process
If you are still unsure, please get in touch before removing the work from its packaging and we'll be happy to talk you through the process in more detail.