Observations can be reported in Falcony depending on what kinds of observations the organisation wants to collect.

Observations can be for example like these:

Choose Report new observation either directly from the Home page or by clicking the + Create new button.

Then select what you are reporting from the menu.

Fill the required fields on the observation form. These can be for example the date and time of the observation and the description of what happened.

Follow-up actions can be assigned for the observation if defined so in the question settings. More details on assigning observations in this article. Assignees can be added from the arrow on the right and they can be removed from the cross next to the name.

The users that are marked as participants on the observation get email notifications about new observations and their status changes (closed/open), or when a comment is submitted in the observation log. Email notification settings can be adjusted from the user profile. More on observation participants in this article.

When all relevant fields are filled, send the observation.

Article on how to handle observations here.