In situations where we have already built interface for customers to handle the tasks themselves, we generally direct them to handle changes themselves. This is important for two reasons:
With simple tasks, it's generally much faster for users to do it themselves.
For data protection and security reasons, we can only make changes when we have verified that it's the admin user who is asking for the change.
Customer admins
General admin tasks
Add, edit and archive places*
Observation and audit observation categories
Audit templates
Other
Falcony Support
General admin tasks
Export user listing to excel
Update user rights and roles to multiple users via excel import
Export places listing to excel
Add or change a logo to replace Falcony logo
Mass-archive multiple places through excel
Observation and audit observation categories
Add new observation category icons to the Falcony icon library
Create custom question types
Audit templates
Export audit template to excel
Copy existing templates
Technical support
General admin tasks
Changing user's email address
Delete places
Observation and audit observation categories
Change the order of observation select and multi-select question choices
Delete select and multi-select question choices
Audit templates
Update and replace old templates
Other
Check if email has gone through to the user
*May have extra costs associated to it, depending on the product and the plan.