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Troubleshooting ACH Payments
Troubleshooting ACH Payments

This article will guide you through some of the most common sticking points when it comes to ACH payments

Josie avatar
Written by Josie
Updated over a year ago

In this article:

  • Payments Stuck in Pending

  • Failed Payments

  • ACH Verification Issues

Payments Stuck in Pending

If a payment is stuck in pending before your ACH payment method is verified, it will remain pending even after verification. All you need to do is cancel the payment once your payment method has been verified and the parent will need to pay for the invoice again.

ACH Verifications Issues

Verify via Stripe

Verify manually

To verify your bank account via the manual route, start by adding your ACH payment method to the platform. Once that's done, you will need to send two micro-deposits to the bank account you linked to the platform. Once they reach your bank account, your details will be verified

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