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Help Center and Support Resources
We have several resources to help support you with using Famly:
In-app help center:
Open the menu, then click Help and support
Email us: send an email to helpdesk@famly.co and they'll get back to you as soon as possible 😊
Customer Newsletter:
Sign up for our monthly newsletter to keep up with relevant releases and news from Famly.The Famly Status Page
Famly's status page will give you an overview of all systems and whether we are currently experiencing problems or degraded performance of the app.From interviews and advice from Early Years experts to activity ideas and inspirational ways to develop your practice. You’ll find it all on the Famly Blog.
Our library of longer-form books and guides is free to download.
Catch up on our earlier Famly Sessions, which covered a range of topics with ECE experts giving their insight and actionable tips.
Customer Support
Hours: 8am - 5pm Eastern Time
We have a team of Customer Support Specialists who manage all incoming support on a daily basis. If you have a question, or something’s not working right with your app, then our team is here to help.
Get in touch (using a browser):
Click on the little Help and Support question mark in your sidebar
You can start a direct conversation with us from there
Get in touch (using the app)
Tap on your Menu from the bottom bar then select Help and support
Tap on Messages to start a chat
Customer Success
Our dedicated Onboarding Specialists are here to offer you a helping hand throughout the onboarding process. Their mission is to work with you to get set up and help you get the most value out of the app. You'll have sessions via Zoom with them to get training to wrap your head around the software and have all your questions answered.
The Famly Roadmap
If you're ever on the lookout for a feature that doesn't exist yet, head on over to our Roadmap to see if it's being worked on, or request it yourself! Click on the button below to get taken to our Roadmap.
Famly Friends
At Famly, we love nothing more than hearing about what our customers are doing, and we want to get even better at sharing those stories with the world. We’re looking for...
Your stories, for articles on our blog
Shorter snippets to contribute to longer pieces
Customer case studies
Tips and tricks on how to use Famly.
So, if you have an experience, expertise, or an extraordinary event you'd like to share, click on the button below and fill out the form to tell us all about it.