With Fanmiles, fans are rewarded with the currency #fanmiles, for their loyalty and interaction with sports, music, gaming TV, movies and entertainment. The currency can then be used to redeem attractive rewards from participating partners. Participation in Fanmiles is subject to the following Terms & Conditions:

1. Changes and Additions to Terms & Conditions

1.1 These Terms & Conditions may be changed in future, in which case the fan will be informed through written dialogue about such changes prior to them taking effect. The fan will at this time have the chance to object to any changes made within six weeks of receiving the information. The changes can only become effective after the objection deadline, unless otherwise impossible due to mandatory and/or statutory reasons. In addition, the changes will only be approved if the fan continues to use Fanmiles services following the objection deadline.

1.2 If a fan objects to the changes being made, this will signify the termination of his/her membership. The fan will be informed of this separately in accordance with the above information on amendments.

1.3 These Terms & Conditions may be supplemented or changed with additional terms and conditions. However, these additional terms and conditions will only become binding upon approval by the respective fan.

2. Registration

2.1 The participation in Fanmiles becomes active once the fan completes his/her registration and it is approved by Fanmiles. The acceptance of the respective registration can take place by way of separate declaration or activation of the access to all respective Fanmiles channels, applications and products.

2.2 Multiple registration of a fan for Fanmiles under different names is not permitted.

2.3 Upon registration, the fan must provide truthful information and must be at least 16 years of age. The fan shall communicate any changes to information by duly updating his/her fan profile.

3. #fanmiles

3.1 The #fanmiles issued within the framework of the fanmiles.com fan loyalty platform can only be obtained and spent in the ways authorised by Fanmiles.

3.2 If #fanmiles are granted as a reward for an interaction (e.g. for buying a product), we may wait until the interaction can no longer be rescinded (e.g. expiry of the right of revocation) before they are credited. Should the #fanmiles be credited earlier, the potential to use them may be blocked and, if necessary, deleted should the interaction be rescinded for reasons for which the fan is not responsible. 

3.3 Vouchers for #fanmiles may only be used until the specified expiration date and only by the recipient of the voucher via Fanmiles channels, applications and products.

3.4 #fanmiles, as well as vouchers, can not be transferred to any third parties, unless offered as such. Selling of #fanmiles or disposal of these to third parties in any other way is not permitted without the approval of Fanmiles.

3.5 In order to collect #fanmiles, it is prohibited to create fraudulent email or social media accounts (eg Facebook, Twitter) by the respective fan or on his/her behalf, nor to use automated procedures that do not correspond with the character of the respective campaign and especially if they serve to gain a competitive advantage over other participants (e.g. use of automated scripts for the performance of certain actions).

3.6 #fanmiles can not be paid out in cash. 

3.7 If rewards can be exchanged with #fanmiles for other reward programmes or comparable reward points on Fanmiles channels, applications and products, then the typical regulations shall apply.

4. Returning and Revoking Rewards

4.1 The selection of the rewards offered by Fanmiles and the determination of the #fanmiles required for obtaining a reward are subject to the discretion of Fanmiles.

4.2 Additional conditions and possible shipping costs may apply when obtaining a reward, which will be indicated in each individual case.

4.3 The fan shall send back any rewards obtained while misusing Fanmiles channels, applications or products or from #fanmiles collected while misusing Fanmiles, at his/her own expense. This does not affect the right of Fanmiles to claim damages.

4.4 There is generally no option to revoke redeemed rewards. Since #fanmiles can neither be bought nor exchanged for money, it is not considered a currency by law. The provisions, however, on the right of remote disposal, are only applicable in accordance with Section 312 of the German Civil Code (BGB) if it is a paid service.

4.5 If a partner claims insolvency and is therefore no longer able to provide the redeemed reward item, a credit will instead be given in #fanmiles.

5. Fan Obligations

5.1 Fanmiles provides the right to be exclusively used by fans. Any and all use of Fanmiles for commercial purposes, especially for collecting information about other fans, is not permitted without the approval of fanmiles.com.

5.2 The fan shall duly keep his passwords secret and shall not make them known or available for use by any third parties. Shared use of a Fanmiles registration and shared collection of #fanmiles by several persons is not permitted unless stated otherwise by Fanmiles.

6. Rights to Fanmiles Benefits

6.1 Only the fan has rights to legally protected benefits from Fanmiles to the extent required for the fulfilment of the benefits owed to him/her.

6.2 Names, trademarks or other commercial property rights that are used within the framework of Fanmiles are licenced. The fan does not have any independent rights to these.

7. Liability

7.1 In the event of a slightly negligent breach of obligations, the liability of Fanmiles and its agents shall be limited to foreseeable damage that is typical for the contract. 

7.2. In the event of a slightly negligent breach of non-material contractual obligations, whose breach does not endanger the performance of the contract, Fanmiles and its agents shall not be liable. 

7.3. The limitation of liability does not apply in the event of injury to life, body or health, product liability claims, malicious acts or if a guarantee has been provided.

8. Term and Termination

8.1 The fan may terminate his/her registration to Fanmiles at any time without reason. Notice of termination may be given via the contact form.

8.2 Fanmiles may terminate the registration of a fan with three months' notice. Moreover, the platform may be discontinued with three months' notice.

8.3 A fan's #fanmiles balance will expire as soon as the termination and/or discontinuation of the platform becomes valid.

8.4 This does not affect the right to termination for good cause without prior notice. Good cause includes but is not limited to the following:

  • The fan's culpable breach of his contractual obligations under sections 2.2, 3.5 and 6.1 of these Terms & Condition
  • Registration by a fan using significantly false information
  • Multiple registration of a fan and sharing of a registration by several persons

9. Miscellaneous

9.1 Should individual regulations of these Terms & Conditions be or become invalid, this shall not affect the validity of the other regulations.

9.2 German law shall apply exclusively, under exclusion of the international private law and the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory statutory regulations for the protection of consumers shall remain unaffected.

9.3 In the event the fan does not have any general place of jurisdiction, the courts of Berlin, Germany, shall have jurisdiction. This shall apply even if the fan relocates abroad after the registration or the domicile is not known when the lawsuit is filed. Mandatory statutory regulations for the protection of consumers shall remain unaffected.

10. Circuit Specifications 

10.1 The European Commission is providing an online dispute resolution platform (OS), which can be found at http://ec.europa.eu/Consumers/odr/.

10.2 We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer sacking agency.

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