Q: What is a Branded WiFi Sign-Up Page?
Businesses can personalize their WiFi login portal page by incorporating their logo, showcasing campaigns, and selecting preferred login methods for customers.
Q: What is Customer Data & Analytics?
Collecting customer data such as behavior, preferences, location, visit frequency, past actions, and more.
Q: How can businesses reach out to customers with customized advertisements?
A: Businesses can send customized advertisements to their customers via email or the method used to log in on the WiFi portal.
Q: What are loyalty and retention campaigns, and how can they be utilized?
A: Loyalty and retention campaigns are targeted campaigns tailored to different customer demographics that can be scheduled for specific dates and times.
Q: Does the system support multiple languages, and if so, which languages are included?
A: Yes, the system supports multiple languages including English, Chinese, Thai, Spanish, and Japanese to cater to a diverse user base.
Q: How are administrative users with role-based access managed within the system?
A: Admin users with role-based access have distinct permissions and capabilities based on their designated roles within the system or platform.
Q: Can customers use their social media accounts to register or log in on the WiFi portal?
A: Yes, customers can enable social media sign-up using accounts such as Facebook, Instagram, or Line for registration or login.
Q: Are there specific social media platforms supported for sign-up, besides the general social media sign-up feature?
A: Customers can also log in using their WeChat and WhatsApp accounts for authentication on the WiFi portal.
Q: How can businesses gather feedback from customers through the system?
A: Businesses have the ability to design and publish their own surveys on the WiFi portal, offering exclusive rewards to participants who engage with them successfully.
Q: Is there integration with CRM systems available, and how does it benefit businesses?
A: Integrating a customer's existing CRM system with FansWiFi allows for a seamless flow of customer data for enhanced customer relationship management.
Q: Is there a feature to control the time of WiFi access for customers?
A: Yes, the system allows for measuring the amount of time a customer spends on WiFi and limiting the use of public WiFi.
Q: How does Mailchimp integration benefit businesses using FansWiFi?
A: Mailchimp integration enables seamless synchronization of customer data and facilitates targeted email marketing campaigns through the FansWiFi portal.
Q: Can businesses distribute coupons through the WiFi login portal, and in what formats?
A: Yes, businesses have the option to distribute coupons via the WiFi login portal using formats such as QR codes, voucher IDs, barcodes, and more.
Q: What rewards programs are available for loyal customers using the system?
A: Businesses can distribute e-stamps and rewards to loyal customers as part of their loyalty and retention strategies.
Q: How is the pricing structured for setting up WiFi APs at different locations?
A: Businesses setting up multiple WiFi APs at the same location can add multiple locations to the pricing package, with each add-on price reduced by two-thirds of the first location price.
Discover more: https://www.fanswifi.com/product#pricing-plans