In this article:
Notifications are shown in the Notifications tab at the top of the left hand menu on desktop, or the menu bar at the bottom of your mobile.
When you have new notifications that haven't been acknowledged by a team member, it will display as a red circle with the number of unacknowledged notifications inside.
How to view and manage your notifications
Click on the Notifications menu item to view any unacknowledged new notifications (from the last 7 days) and all notifications for your enterprise.
New notifications
New notifications are always the first tab shown on the notifications page. This will show you any unacknowledged warnings, alerts or info notifications from the past 7 days.
All notifications
To view all your notifications - click the 'All' tab at the top of the notifications page.
This will display all notifications for your enterprise regardless of when they were received, and if they have been acknowledged or not.
How to acknowledge a notification
When you acknowledge a notification from the 'New (Last 7 Days) tab - it will automatically remove it from the tab - but it will be visible for record keeping on the 'All Notifications' tab so no notifications are permanently removed.
Notifications that have been acknowledged by a team member will be acknowledged for all other users across the enterprise, and will hold a timestamp and record of who acknowledged the notification underneath the main details.
Please note:
It is advisable you only acknowledge a notification if you are confident any related activities or actions have been taken, or it is no longer relevant.
For example:
Acknowledging a critical warning for excessive rate of fall in your water tanks, after you are sure the tanks have been checked for issues such as leaks.
How to bulk acknowledge notifications
You can also choose to acknowledge multiple notifications in one go by using the 'Acknowledge all' button in the top righthand corner of the page.
On mobile, it looks like this:
Bulk acknowledging on the 'New (Last 7 Days)' tab
If you select 'Acknowledge all' on the 'New (Last 7 Days)' tab then it will bulk acknowledge ALL notifications and move them to the 'All Notifications' tab.
Bulking acknowledge on 'All Notifications' tab
If you select 'Acknowledge all' on the 'All Notifications' tab, it will bulk acknowledge all notifications page by page. There is a maximum of 20 notifications per page.
When you click 'Acknowledge All' - you will get a pop up confirming how many notifications you will be acknowledging in bulk.
How to export notification reports
Enterprise admin can export notifications for any reporting and auditing they need by selecting the 'Export' button on the far righthand side of the'All Notifications' tab.
You can select what time period to export, and the CSV will show all notifications, acknowledged and unacknowledged, with all related details.
