ℹ️ 20/04/23 1:30 PM (AEST) UPDATE - RESOLVED: We are very pleased to report our satellite partner has restored the issue.
If your Monitors are still displaying a red “Delay” status, we recommend restarting the monitor. If the issue persists even after restarting, please reach out to our team on service@farmbot.com.au.
Once again we apologise for any inconvenience this has caused and appreciate your patience while our satellite partner rectified the issue 🙏 |
ℹ️ 20/04/23 7:40 AM (AEST) UPDATE: It is taking longer than expected to resolve the outage. The most recent update from our provider indicated the satellite had been restored. You may see some of your monitors come back online whereas others may take longer. |
ℹ️ 19/04/23 8:39 AM (AEST) UPDATE: Services are starting to come back online. Our satellite partners expect full recovery over the coming hours. We will update you once this is complete. |
ℹ️ 18/04/23 7:05 AM (AEST) UPDATE: Our satellite partner has informed us that they are still in the process of implementing recovery procedures to restore services, which are expected to take an additional 10-12 hours. Once the recovery is complete, services will be gradually restored in a sequenced manner.
As a precaution, we recommend that you manually check your satellite monitors that are showing a "Delay" status. |
⚠️ Please note that you will receive an SMS alert if your monitors have been affected by the outage. |
We regret to inform you that we are currently facing an outage with one of our satellite providers since 8:50 AM (AEST), which may be affecting the accuracy and timeliness of data for users of our satellite Farmbot Monitor.
You may still receive alerts during this time, however, be mindful that these have been triggered based on outdated data.
We are diligently working with our satellite partners towards resolving the issue as soon as possible.
We apologise for any inconvenience this may cause and want to assure you that the Farmbot team is actively working to restore full functionality.
We will provide you with regular updates on the situation and strive to keep you informed with the latest information.
If you have any further questions please reach out to service@farmbot.com.au or call 02 9901 4798.
Thank you for your patience and understanding during this time. Please be assured that we are doing everything possible to rectify the situation and provide you with the reliable service you deserve.
Sincerely,
The Farmbot Team