Overview
We understand the importance of staying informed about the status of your pump and any potential errors. To keep you updated, we offer notifications that will be sent to you when the pump is turned on or off, as well as when an error occurs. In this article, we'll explain how these notifications work and how you can manage your notification preferences.
Types of Pump Notifications
Pump Turned On: You will receive a notification when the pump is turned on.
Pump Turned Off: You will receive a notification when the pump is turned off.
Error Notification: If an error occurs during the pump control process, you will be notified about it.
Notification Delivery Options
Notifications can be delivered to you via SMS or email, based on your preference. The delivery method is determined by the notification preferences set in your profile settings.
Managing Notification Email or SMS Preferences
If you wish to adjust your notification preferences, you can manage these settings in your profile. Here's how:
Log in to your account.
Go to your "Profile Settings"
Look for the "Notification Preferences" section.
In this section, you can choose your preferred method of notification (SMS, email, or both).
Opting Out of All Alerts for that Monitor
If you do not to receive notifications for the pump control at all:
Log in to your account.
Go to your "Account Settings"
Click into "Team Notifications Management"
Unassign yourself from that specific monitor
⚠️ Please note that the ability to update the "Team Notifications Management" settings is available only to users with the Admin and Supervisor roles. If you don't have the necessary permissions, reach out to your account administrator or supervisor to make changes to the team notification settings. Read more here
Conclusion
Staying informed about your pump's status and any errors is crucial. We offer notifications that can be delivered via SMS or email based on your preferences. By managing your notification preferences in your profile settings, you can ensure that you receive timely updates. If you prefer not to receive pump notifications, you can unassign yourself from the monitor in the "Team Notifications Management" settings. If you need further assistance or have any questions, don't hesitate to contact our support team.