Here at FarmRaise, supporting our farmers and exceeding their expectations is what gets us out of bed in the morning, and gives us purpose! Though sometimes, just like your entry for the prize-winning watermelon at the State Fair, things may fall short and we are here to make it right.
Our promise: We want you to be 100% satisfied with your purchase, and if you aren't - you've got our promise that will do everything in our power to make it right.
Now of course this does have its limitations. If you're looking to get $5,000,000 from a grant that only offers $50,000 or you wished we could come to your farm and collect all your documents for you, well though we wish both were options - sadly, we don't have a magic wand and as a small company we do need to stay in business. But, we will listen, we will try and we will care.
If you are unsatisfied with the service you have received, we want (and encourage) you to reach out to us via the little green icon in the bottom right of your screen so we can assist you further. We want to make sure we make it right for you.
Premium Subscription Payment Refunds:
A member may cancel their subscription at any time.
Annual memberships cancelled before the membership term ends will be issued a pro-rated refund for the balance of their membership that went unused. For example, if you purchase an annual membership and decide to cancel after 6-months, you would receive 6-months worth of your payment as a pro-rated refund for the unused months.
Monthly memberships cancelled before the membership month ends are not eligible for refund and you will have access to your subscription services until the month ends.
Fee-for-Success Product Refunds:
Deposits are non-refundable but feel free to reach out to us if you have questions.
If you are approved for funding and decide not to move forward with it for any reason, your fee will be waived.
Up-Front Fee Product Refunds:
Up-Front fees are non-refundable. However, if you are deemed unserviceable for the product you purchased, please reach out to us and we will be sure to find a solution.
If you need any clarification about a refund you can reach us via support@farmraise.us or by clicking the green icon in the bottom right corner of your screen, we want to help.