To update an existing survey questionnaire for your organization and ensure the changes apply to new tickets only, follow these steps:
Access Admin Settings
Log in to your admin account on [App's name] and navigate to the admin settings section.
Click on Questionnaire
Look for the "Questionnaire" option in the admin settings and click on it. This is where you can manage and edit survey questionnaires.
Locate the Existing Survey Questionnaire
Find the survey questionnaire that you want to update. It should be the one that is currently being used in most of your tickets.
Edit the Survey Questionnaire
Click on the survey questionnaire to open it for editing. Make the necessary updates and changes to the questions, options, or any other aspects you wish to modify.
Save the Updates
After making the desired changes, the system will automatically save the updates.
New Tickets with Updated Survey
Going forward, any new ticket that is submitted after the updates will use the modified survey questionnaire. This means that the changes you've made will only affect future tickets and not impact the existing ones that have already been submitted.
Existing Tickets Remain Unaffected
The survey questionnaires used in tickets that have already been submitted will remain unchanged. The updates will not apply retroactively to those tickets.
By following these steps, you can easily update an existing survey questionnaire for your organization while ensuring that the changes are applied only to new tickets. This allows you to maintain consistency in the data and responses collected from previous tickets while incorporating improvements or modifications for future interactions.