A Superlender is a lender who has established themselves as a reliable lender with great customer service. To earn Superlender status, a lender must:
- Complete 40 rentals or more in the past 12 months
- Respond to 90%+ message enquiries
- Accept 80%+ rental requests
- Receive 5* reviews 95% of the time
Response rates and acceptance rates are measured over the past 90 days.
What’s the fastest route to becoming a Superlender?
Increase your acceptance rate
Unable to respond to messages for a few days? Switch to holiday mode to take your items out of search. Both of these will help you keep your acceptance rate high.
Keep your response rate high
Even if you can’t fulfil a rental, politely let the borrower know rather than leaving them hanging. This is important to keep your response rate up.
Respond as soon as you can to keep your response time low.
Provide impeccable service
Build up your 5 star reviews by being a helpful lender