Our Owner Guarantee, underwritten by Hiscox, covers UK owners against non-return and damages for up to £25,000 per item. US owners are covered against non-return and damages for up to $30,000 USD per item. Canadian owners are covered against non-return and damages for up to $40,000 CAN per item There's no excess for claims made on the Owner Guarantee.

Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee.

Am I covered if the Renter decides not to return the item?

Yes. When we say we cover owners against non-return, we mean it.

As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee . 

If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.

Is there anything I'm not covered for?

  • You're not covered for late returns

  • Wear and tear - minor superficial or cosmetic damage that does not affect the functionality of the item, e.g. small dents, scratches etc.

  • Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tires or punctures on soft (pneumatic) tires for electric scooters (hard tires are expected and the only ones that are covered for damage.

  • Real estate (eg. houses or land)

  • Vehicles including campervans and motorhomes

  • Chemicals, liquids or any consumables

  • Weapons

  • Software or internal components of any machinery rented individually, e.g. a computer's GPU/CPU/Motherboard

  • Public liability

Am I eligible?

To be eligible, you must be able to answer the following statements truthfully:

  • I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years

  • I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or to bankruptcy proceedings¬†

  • I've never had insurance cancelled, refused or declined or had any special terms imposed

  • I've not made more than 2 insurance claims in the past 5 years

What evidence do I need to make a claim?

Click here to learn about the criteria for claiming on the Owner Guarantee.

To see the details of the Owner Guarantee, please visit our website.

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