A Superlender is a lender who has established themselves as a reliable lender with great customer service. To earn Superlender status, a lender must:

  • Complete 40 rentals or more in the past 12 months
  • Respond to 90%+ message enquiries
  • Accept 80%+ rental requests
  • Receive 5* reviews 95% of the time

Response rates and acceptance rates are measured over the past 90 days.

What’s the fastest route to becoming a Superlender?

Increase your acceptance rate

Use the calendar or edit your items availability in My Items to accurately reflect the availability of your items. That way, you won’t have to reject requests because of your item being unavailable.

Unable to respond to messages for a few days? Switch to holiday mode to take your items out of search. Both of these will help you keep your acceptance rate high.

Keep your response rate high

Even if you can’t fulfil a rental, politely let the borrower know rather than leaving them hanging. This is important to keep your response rate up.

Respond quickly

Respond as soon as you can to keep your response time low.

Provide impeccable service

Build up your 5 star reviews by being a helpful lender

Did this answer your question?