02 November Update:

As of November 2020, we are continuing our standard cancellations policy. Please see this here.


During this period we will continue to support peer-to-peer rentals across our platform, so we would like to take this opportunity to provide guidance to the members of our community. Here are some reminders and updates:

  • As a reminder, borrowers remain fully liable for the care and timely return of rental items during their rental. 
  • Safety is our priority, so we would like to encourage contact-free rental exchange practices. This means approaching the door with a face mask/covering placing the rental items on the ground at the door, stepping 2 meters back, and waiting for the item to be collected. Please wait to confirm visually that the rental has been picked up, and do not leave the rental items unattended at any point.
  • We also suggest using a courier service to pick-up or return rentals if your mobility is limited. We frequently work with GOPHR and recommend them for your contact fee delivery.
  • We would like to remind Lenders to carefully clean rental items when they are returned. Please see our cleaning tips here.

We ask all members of the Fat Llama community to support one another when exchanging rentals during this period. 

As the situation relating to COVID-19 changes regularly, we will continue to update you with changes to service and recommendations for rentals. Please do not hesitate to get in touch with our customer service team at info@fatllama.com if you have any questions or concerns.

Thank you from the Fat Llama Team.

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