If you currently have an open dispute with the Ruckify Trust and Safety Team, don’t worry! All open disputes will still be handled by the Trust and Safety Team. They will be in touch shortly about your case. If you have any questions in the meantime about your open dispute, then please email letsruckify@ruckify.com.

Any future claims for rentals booked from October 4 onwards will be handled by the Fat Llama Resolutions Team. To learn more about this process, please check out the Resolutions section of our help articles.

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