How to report a Resolutions Case

A guide on how to correctly report your case to our Resolutions Team

Written by Sam
Updated this week

What is the Resolutions Process?

A brief description on how Fat Llama's Resolutions Team and process operates

Written by Sam
Updated this week

What are the Lender requirements?

What we expect from a Fat Llama Lender

Written by Sam
Updated this week

What are the Borrower requirements?

Written by Sam
Updated this week

How to take time-stamped evidence?

To claim on the Lender Guarantee, you'll need to take timestamped evidence. Here's how:

Written by Sam
Updated this week

What is the Lender Guarantee?

Written by Sam
Updated this week

What are the Lender Guarantee requirements?

Written by Sam
Updated this week

What is your liability as a Lender?

Written by Sam
Updated this week

What types of cases can a Lender report?

Written by Sam
Updated this week

Report a 'Non-Return' case - (VALUE UNDER £1000)

Written by Sam
Updated this week

Report a 'Non-Return' case - (VALUE OVER £1000)

Written by Sam
Updated this week

Report a 'Damage' case

Written by Sam
Updated this week

Report a 'Late Return' case

Written by Sam
Updated this week

Are Borrowers covered against liability?

Written by Sam
Updated this week

What are the Borrower requirements?

What we expect from a Fat Llama Borrower

Written by Sam
Updated this week

What types of cases can a Borrower report?

Written by Sam
Updated this week

Report a case as a Borrower

Written by Sam
Updated this week

30-Day Guarantee Buyer Protection

Written by Sam
Updated this week

Buy and Sell Resolutions Process

Written by Sam
Updated this week

Report a Purchase problem

If you are experiencing an issue with your purchase, here's what to do.

Written by Sam
Updated this week