How to report a Resolutions Case

A guide on how to correctly report your case to our Resolutions Team

Written by Sam
Updated over a week ago

What is the Resolutions Process?

A brief description on how Fat Llama's Resolutions Team and process operates

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Updated over a week ago

What are the Lender requirements?

What we expect from a Fat Llama Lender

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Updated over a week ago

What are the Borrower requirements?

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Updated over a week ago

How to take time-stamped evidence?

To claim on the Lender Guarantee, you'll need to take timestamped evidence. Here's how:

Written by Sam
Updated over a week ago

What is the Lender Guarantee?

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Updated over a week ago

What are the Lender Guarantee requirements?

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What is your liability as a Lender?

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Updated over a week ago

What types of cases can a Lender report?

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Updated over a week ago

Report a 'Non-Return' case - (VALUE UNDER £1000)

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Report a 'Non-Return' case - (VALUE OVER £1000)

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Report a 'Damage' case

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Report a 'Late Return' case

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Are Borrowers covered against liability?

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Updated over a week ago

What are the Borrower requirements?

What we expect from a Fat Llama Borrower

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Updated over a week ago

What types of cases can a Borrower report?

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Updated over a week ago

Report a case as a Borrower

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30-Day Guarantee Buyer Protection

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Updated over a week ago

Buy and Sell Resolutions Process

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Updated over a week ago

Report a Purchase problem

If you are experiencing an issue with your purchase, here's what to do.

Written by Sam
Updated over a week ago