Resolutions
PLEASE LOOK INTO ANY RESTRICTIONS AROUND COVID 19 AND TAKE THIS INTO CONSIDERATION WHEN RENTING. WE WILL NOT BE MAKING ANY EXCEPTIONS.
18 articles in this collection
Written by Samantha
Written by Samantha
Resolutions for Rentals
Electric Scooter Rules
Changes to electric scooter resolution cases
Written by Samantha
Updated over a week ago
Updated over a week ago
How to report a Resolutions Case
A guide on how to correctly report your case to our Resolutions Team
Written by Samantha
Updated over a week ago
Updated over a week ago
What is the Resolutions Process?
A brief description on how Fat Llama's Resolutions Team and process operates
Written by Samantha
Updated over a week ago
Updated over a week ago
What are the Owner requirements?
What we expect from a Fat Llama Owner
Written by Samantha
Updated over a week ago
Updated over a week ago
What are the Renter requirements?
Written by Samantha
Updated over a week ago
Updated over a week ago
How to take time-stamped evidence?
To claim on the Owner Guarantee, you'll need to take timestamped evidence. Here's how:
Written by Samantha
Updated over a week ago
Updated over a week ago
Lending
What is the Owner Guarantee?
Written by Samantha
Updated over a week ago
Updated over a week ago
What are the Owner Guarantee requirements?
Written by Samantha
Updated over a week ago
Updated over a week ago
What is your liability as an Owner?
Written by Samantha
Updated over a week ago
Updated over a week ago
What types of cases can an Owner report?
Written by Samantha
Updated over a week ago
Updated over a week ago
Report a 'Non-Return' case - (VALUE UNDER £1000/MISSING ITEMS)
Written by Samantha
Updated over a week ago
Updated over a week ago
Report a 'Non-Return' case - (VALUE OVER £1000)
Written by Samantha
Updated over a week ago
Updated over a week ago
Report a 'Damage' case
Written by Samantha
Updated over a week ago
Updated over a week ago
Report a 'Late Return' case
Written by Samantha
Updated over a week ago
Updated over a week ago