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Resolutions

Resolutions

PLEASE LOOK INTO ANY RESTRICTIONS AROUND COVID 19 AND TAKE THIS INTO CONSIDERATION WHEN RENTING. WE WILL NOT BE MAKING ANY EXCEPTIONS.

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20 articles in this collection
Written by Samantha

What if the case has been opened against you?

What happens if a case has been opened against you as a seller
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Written by Samantha
Updated over a week ago
Resolutions for Rentals

Electric Scooter Rules

Changes to electric scooter resolution cases
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Written by Samantha
Updated over a week ago

How to report a Resolutions Case

A guide on how to correctly report your case to our Resolutions Team
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Written by Samantha
Updated over a week ago

What is the Resolutions Process?

A brief description on how Fat Llama's Resolutions Team and process operates
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Written by Samantha
Updated over a week ago

What are the Lender requirements?

What we expect from a Fat Llama Lender
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Written by Samantha
Updated over a week ago

What are the Borrower requirements?

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Written by Samantha
Updated over a week ago

How to take time-stamped evidence?

To claim on the Lender Guarantee, you'll need to take timestamped evidence. Here's how:
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Written by Samantha
Updated over a week ago
Lending

What is the Lender Guarantee?

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Written by Samantha
Updated over a week ago

What are the Lender Guarantee requirements?

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Written by Samantha
Updated over a week ago

What is your liability as a Lender?

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Written by Samantha
Updated over a week ago

What types of cases can a Lender report?

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Written by Samantha
Updated over a week ago

Report a 'Non-Return' case - (VALUE UNDER £1000)

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Written by Samantha
Updated over a week ago

Report a 'Non-Return' case - (VALUE OVER £1000)

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Written by Samantha
Updated over a week ago

Report a 'Damage' case

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Written by Samantha
Updated over a week ago

Report a 'Late Return' case

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Written by Samantha
Updated over a week ago
Borrowing

What are the Borrower requirements?

What we expect from a Fat Llama Borrower
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Written by Samantha
Updated over a week ago

What types of cases can a Borrower report?

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Written by Samantha
Updated over a week ago

Report a case as a Borrower

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Written by Samantha
Updated over a week ago
Resolutions for Buy & Sell

Buy and Sell Resolutions Process

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Written by Samantha
Updated over a week ago

Report a Purchase problem

If you are experiencing an issue with your purchase, here's what to do.
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Written by Samantha
Updated over a week ago