Resolutions | Fat Llama Help Center

Resolutions

Find out how our Resolutions Team works.

9 articles in this collection
Written by Tim and Sam

Taking timestamped photos and videos

To claim on the Lender Guarantee, you'll need to take timestamped evidence. Here's how.

Written by Sam
Updated over a week ago

What are the basic requirements of Fat Llama users?

To keep the herd a happy place, here are a few ground rules about how to act on the platform.

Written by Tim
Updated over a week ago

How does the Resolutions process work?

Problems with rentals are rare, but it's important for you to know what happens if a rental doesn't go to plan.

Written by Tim
Updated over a week ago

Lending

What if a borrower has returned my item late?

Here's what to do if an item you're lending has been returned late.

Written by Tim
Updated over a week ago

What if a borrower hasn't returned my item?

Here's what to do if an item you're lending hasn't been returned as agreed.

Written by Tim
Updated over a week ago

What if my item has been damaged?

Here's what to do if an item of yours has been damaged during a rental.

Written by Tim
Updated over a week ago

Borrowing

An item I borrowed stopped working during the rental

A handy guide on what to do if something goes wrong whilst you're renting an item.

Written by Tim
Updated over a week ago

An item I borrowed didn't work at all

Here's what to do if an item you've rented on Fat Llama doesn't function as required.

Written by Tim
Updated over a week ago

A lender has made a claim against me. What happens now?

Here's everything you need to know about the Resolutions process.

Written by Tim
Updated over a week ago