Resolutions

Find out how our Resolutions Team works.

20 articles in this collection
Written by Samantha

What if the case has been opened against you?

What happens if a case has been opened against you as a seller

Written by Samantha
Updated over a week ago

Resolutions Centre: Covid-19 update

Written by Samantha
Updated over a week ago

Resolutions for Rentals

How to report a Resolutions Case

A guide on how to correctly report your case to our Resolutions Team

Written by Samantha
Updated over a week ago

What is the Resolutions Process?

A brief description on how Fat Llama's Resolutions Team and process operates

Written by Samantha
Updated this week

What are the Lender requirements?

What we expect from a Fat Llama Lender

Written by Samantha
Updated over a week ago

What are the Borrower requirements?

Written by Samantha
Updated over a week ago

How to take time-stamped evidence?

To claim on the Lender Guarantee, you'll need to take timestamped evidence. Here's how:

Written by Samantha
Updated over a week ago

Lending

What is the Lender Guarantee?

Written by Samantha
Updated over a week ago

What are the Lender Guarantee requirements?

Written by Samantha
Updated over a week ago

What is your liability as a Lender?

Written by Samantha
Updated over a week ago

What types of cases can a Lender report?

Written by Samantha
Updated over a week ago

Report a 'Non-Return' case - (VALUE UNDER £1000)

Written by Samantha
Updated over a week ago

Report a 'Non-Return' case - (VALUE OVER £1000)

Written by Samantha
Updated over a week ago

Report a 'Damage' case

Written by Samantha
Updated over a week ago

Report a 'Late Return' case

Written by Samantha
Updated over a week ago

Borrowing

What are the Borrower requirements?

What we expect from a Fat Llama Borrower

Written by Samantha
Updated over a week ago

What types of cases can a Borrower report?

Written by Samantha
Updated over a week ago

Report a case as a Borrower

Written by Samantha
Updated over a week ago

Resolutions for Buy & Sell

Buy and Sell Resolutions Process

Written by Samantha
Updated over a week ago

Report a Purchase problem

If you are experiencing an issue with your purchase, here's what to do.

Written by Samantha
Updated over a week ago