If you are not completely satisfied with your Fathom PRO, Fathom AI will refund or exchange purchases made directly through the Fathom Store within 30 days of purchase and subject to the following conditions after answering a few questions about your experience. If a customer cannot return to the retail store within 30 days of purchase, they may contact our support team for assistance at support@fathomai.com.

For all exchanges or returns, Fathom requires proof of purchase via the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, packaging and all accessories.Returns on product purchased from our store within 30 days are eligible for a full refund, not including return shipping. To execute a return:

  • Please ship the order with all of the original contents, packaging and the return slip provided by Fathom support. 
  • Once the package is received, your refund will be processed and issued within 30 days.
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