When you make a reservation, Melon will apply any loyalty, rewards, and Known Traveler Numbers (KTN's) such as your TSA Pre-Check numbers to your reservations unless stated otherwise.
Important: Not all reservations will apply your loyalty numbers due to the rules of the rate booked. Melon will show you heads up message to remind you when booking ineligible rates.
If you have booked a reservation where your Loyalty Numbers or Known Traveler Numbers did not get applied to your reservation, please check the following:
1. Make sure your loyalty or KTN number is entered correctly in your account settings.
For instructions on editing Loyalty and Rewards, click here.
For Known Traveler Numbers, click here.
2. Check that your name in your Melon account matches exactly what you have entered for your Loyalty, Rewards, and TSA Pre-check profiles in their respective accounts.
For example, if you have "John Doe" entered in your Melon Account, but "Johnathan Doe" is listed under your loyalty program or TSA KTN profile, the airline may not recognize your name as a match and will not attach the number to your booking. You will need to update your name details to match in Melon or the respective account of your rewards program.
For instructions on updating your name and profile, click here.
If you have checked that these are correct, please reach out to your Dedicated Travel Team or the Melon Chat Team so that we may assist you further.