At FC Urban, we aim to make sure every scheduled game goes ahead. However, sometimes cancellations are unavoidable. Here’s why a game might be canceled and what happens next:
1️⃣ Not enough players
FC Urban games need a minimum number of players to ensure a fun and balanced match. If we don’t reach that number, we may have to cancel the game.
You will receive a notification as soon as possible
Your game credits will be refunded
2️⃣ Bad weather or unsafe conditions
If the weather makes playing unsafe (heavy rain, storms, or extreme conditions), we may need to cancel the game.
We’ll notify you as soon as the decision is made
Your game credits will be refunded
3️⃣ Venue issues
Sometimes, a game may be canceled due to unexpected venue problems, such as last-minute closures or light issues.
We’ll inform you as soon as we know
If possible, we’ll try to relocate or reschedule the game
If the game is canceled, you’ll get your credits back
4️⃣ Unexpected circumstances
Occasionally, external factors (such as city regulations or unforeseen events) may force us to cancel a game. We always try to find a solution, but sometimes cancellations are unavoidable.
🤔 What should I do if my game is canceled?
Keep an eye on your notifications—we’ll let you know ASAP!
Check the app or website for other available games
If you have any questions, feel free to contact support
We appreciate your understanding and hope to see you on the pitch soon! ⚽