You can cancel a game for free up to 10 hours before kick-off. After that, you will lose credits.

If you're cancelling after the free window, you’ll be charged the credits that were stated on that game for the late cancellation. However, it’s still important to cancel your spot to help keep the game organized and ensure a great experience for everyone. Imagine playing with fewer people, not cool right? It’s always better for everyone if you cancel in advance!

In any case, you will receive a confirmation email informing you that your game has been canceled 📩

Why do timely cancellations matter? Cancellations, especially last-minute ones, are a real struggle for us. We want all games to happen smoothly and be filled with players. If someone cancels an hour before the game, we must find a replacement quickly—sometimes, not an easy task with so many games to manage. Help us help you by cancelling with enough time, so everyone has a better experience.

We understand that plans can change last-minute, so don’t worry—it’s fine. However, if last-minute cancellations become a recurring issue, it can be frustrating for the rest of the players. To help keep things fair and organized, we’ve got a yellow and red card system in place:

🟨 Yellow Card: If you’re running late, cancel last minute, or miss a game twice, you’ll get a yellow card (a friendly warning).

🟥 Red Card: If your punctuality or reliability doesn’t improve, you might receive a red card, and we may need to cancel your membership.

Thank you for understanding and helping us create the best experience for everyone!