Whilst FBA sellers are paying for Amazon to manage the logistics of distributing stock and managing returns, it is still vital to keep on top of returns and missing inventory.
Amazon will notify sellers when a return has been initiated by a customer, but tracking what happens to the item and the refund status is ultimately a job for the seller.
The Reconciliation tab in SKUify itemises any stock that has outstanding actions to be reviewed. This includes:
Missing items
Damaged or Lost stock
Unreturned returns
Reimbursement statuses
Items will only appear here if there is outstanding stock that falls into any of these categories.
There is a detailed breakdown of all the stages in which an item might find itself in, and the data behind how many have found themselves in one or more of them, in the Reconciliation Summary popup.
On the left side of the summary is a breakdown of the fulfilment stages, and the right-hand side is a summation of the reconciled inventory and what decision Amazon have come to regarding its status.
If there are outstanding issues, the Raise A Case button will show and it will open a popup with a pre-populated form based on the reconciliation status in SKUify.
Enter a new Case ID at the top, change the date if necessary, and review the contents of the form. When happy with the claim details, click on Confirm Case Raise and SKUify will issue the claim to Amazon on the seller’s behalf.
If there are details to change or add then copy the content in the form using the copy icon next to the corresponding box. Then, click on the Amazon Contact Us link at the bottom of the claim popup. SKUify will – if logged in to Amazon Seller Central – open the correct page in Amazon to raise a new case.
Paste in the copied text and edit the required details, and manually raise the case with Amazon.
To follow up an outstanding claim, use the Chase A Claim button, enter the Case ID – any cases for that SKU are listed in the Reconciliation Summary – and review the auto-generated message before clicking Confirm Claim Chase.
Alternatively, click on Amazon Contact Us and manually chase the claim either with the copy and paste function as above, or manually enter a message.