Feedback Company makes it easy to manage your online reputation. Simply by using Feedback Company for your business, customers can be invited to review products and services. Reviews are automatically collected by the Feedback Company tool and displayed on your website, our review page and in Google search results. This directly contributes to trust and sales.

Use our new Questions & Answers feature for faster and easier interactive contact with your customers.

Find the Feedback Company app in the Lightspeed App Store and press "Install" .​

Enter your Lightspeed details, consent, and agree.

And otherwise:

Then a screen follows where you can link a shop to your account at Feedback Company:

For connecting your Feedback Company account to Lightspeed, you need to enter details. These details are the Client ID and Client Secret, both of which can be found in your Feedback Company portal.

Go to Configure to find your data. If the details are not visible contact helpdesk@feedbackcompany.com and we will help you activate the login details.

Enter the Client ID and Client Secret, in the appropriate field in the plugin. Then click 'Save'. Following that, you can click 'Next step' to complete the invitation settings.

There are currently two triggers you can choose from. When an order is paid only or when an order in Lightspeed is paid and delivered. You can configure the text of the invitation in the portal.

It is possible to set a delay for sending an invitation. This can be a delay in:

Should a review not be written, a reminder can be scheduled in advance. This is a separate template in the portal at Feedback Company, but this invitation must be planned together with the first invitation.

It is possible not to schedule a reminder by setting 'Send reminder' to 'No'.

Or on the contrary, schedule a reminder by setting 'Send reminder' to 'Yes' and filling in the desired delay of the reminder.

Our system applies a minimum delay of 24 hours between the first invitation and the reminder. Therefore, you are limited to:

The variable number of the reminder must always be higher than the first invitation. The planning date of both invitations is the same and therefore the number of the reminder should always be higher than the first invitation, with at least 24 hours in between.

In the example above, a customer will receive an invitation in 10 days and receive the reminder the day after (the 11th day from today).

In case a reminder date is too low, the plugin will also indicate this:

And will need to be adjusted to move to the next step.

Company reviews can be displayed on the website with one of the Feedback Company widgets.

Under the 'Widgets' heading, it is possible to choose one of our regular designs:

Main

To be personalised by choosing the size and number of reviews the widget should display as a preview. Choice: 0, 1, 2.

Bar

A horizontal widget

Sticky

Right-aligned and floats in a small block on the page. By putting it in the website's footer, it is always present on the right on every page of the website.

By putting shortcode [feedback_company_merchant_reviews_widget] in the theme, the Feedback Company widget will load itself in that location.

This is how you do it using the PERFORMANCE template as an example:

Possible result on the website (sticky widget):

Through the plugin, you can also collect product reviews with Feedback Company and display them with the products on the website.

Should the account you link with be able to collect product reviews from Feedback Company, you have the option to choose one of three ways to display these product review widgets:

Inline

Depending on the theme, the Feedback Company widget is loaded into the theme with the product in question

Popup

By clicking on the product review stars as a visitor, the Feedback Company widget pops up on the product page

Sidebar

Clicking on the product review stars as a visitor will open the Feedback Company widget on the right-hand side of the product page

With Lightspeed, it is also possible to collect product reviews. This means it is collected through them and not through us. When product reviews are collected through us, it is necessary to turn the product reviews via Lightspeed OFF to not show two separate ways of product reviews

Dat doe je zo met als voorbeeld het PERFORMANCE-template:

Possible result on the website with no product reviews collected yet:

Feedback Company product reviews are collected and displayed separately from those of Lightspeed. Per theme, it may differ what review widgets are shown and where, it is therefore good to check yourself to remove any review widgets that are not from Feedback Company from the theme being used.

Lightspeed has many different themes. Unfortunately, it is not possible for Feedback Company to test the app for Lightspeed around every existing theme. For your information, the app has been tested positively with the following themes:

In case the theme you are using is not mentioned, it means Feedback Company has only not tested it with the app for Lightspeed. The app can still function with the theme you are using.

If you have any questions around this feature, please contact the template designer or the Feedback Company helpdesk at helpdesk@feedbackcompany.com.