To connect with your webshop at Shopify and your account at Feedback Company, you can easily do this yourself by downloading the plugin in Shopify and, using this manual, make a connection and show reviews with your account at Feedback. Company.
Download the plugin from the Shopify store (https://apps.shopify.com/feedbackcompany)
Enter the API data in the plugin that you will find in the Feedback Company portal
Set when to send an invitation
Have you collected one or more reviews? Then add a widget from the plugin
In our plugin you will find four tabs. It is possible to make different settings per tab, below you will find more information about each page, what the page is intended for and what the options are.
Authentication
With Authentication it is possible to connect your Shopify store and your account with Feedback Company. We make API credentials available for each account. By adding this Client ID and Client Secret in the plugin, Shopify can communicate to your account at Feedback Company and instruct it to schedule an invitation that will be sent after a number of days/minutes/weeks/months.
These credentials are also used to show any widgets that have been implemented.
Where do I find these API credentials?
Log in to the Feedback Company portal, select the correct account (if there are several) to which you want to connect and grab the correct API credentials
Invitation settings
Based on (currently) the "Paid Orders" trigger, customers who have placed an order and their order is set to Fulfilled will receive an invitation from your Feedback Company account asking them to write a review.
Based on the "Delay unit" you set the unit of the delay. Possible options:
With "Delay amount" you set the unit of the previously selected "unit".
Sending a reminder is optional. This option sends a second request to write a review if no review has been written with the first invitation. It is also possible to set the delay yourself for this email:
PLEASE NOTE: it is not possible to set a reminder that falls before the first invitation. The reminder is and can only be sent and set after the first invitation.
Management of the email templates has not changed, this still takes place in the Feedback Company portal.
Widgets
Before it is possible to add widgets to the website, it is mandatory to turn ON the following setting. Permission must be given that we may and can add the scripts or script of a widget to the theme.
Blue would in this case mean ON or ACTIVE
Company reviews:
From the plugin its possible to add a company review widget to your webshop. Its also possible to (continue to) use the embed code(s) from the portal. Any new designs and options of company review widgets can always be found in the portal.
How does the use of the shortcode work?
Select a type of widget you want to display on your website, these are the current designs:
and copy the short code: [feedback_company_merchant_reviews_widget]
Then edit the theme by adding this shortcode where you want it to appear.
No shortcode:
A edit option:
Don't forget to click "Save"
Result after adding de shortcode:
When a different type is chosen in the plugin, all shortcodes that have been placed on the website will change to this type. Its therefore only possible to use one widget type per shortcode, but the shortcode can be used in several places.
We recommend placing a company review widget in the header and/or footer to have it present on every page and to keep the speed of the website as optimal as possible.
Product reviews
If not only company reviews are being collected, but also our product review module is in use, it is possible to add the widgets of these product reviews to the product pages from the plugin. But how to do that?
If no product reviews are being collected with Feedback Company yet, please contact us to look at the possibilities and activate this module
When product reviews are being collected:
Enable Product Extended Widget and choose one of our product review widget options:
All designs are the same, but a widget shows itself in a different way than the other.
Inline: the widget is added (often at the bottom) to the page to your website. (Must be determined, see below)
Popup: by clicking on the product review widget stars, a popup appears where the product reviews can be read and written
Sidebar: by clicking on the product review widget stars, the widget slides on the right side of the screen of the visitor where the product reviews can be read and written
From editing a product page it is then possible to add the product review widgets to the products. There are two widgets that need to be added to show the product reviews completely. (MANDATORY)
Product Widget (average number of stars and reviews collected)
Extended Product Widget (displayed by clicking on Product Widget and contains the text of each product review)
They can be added separately, but both are necessary to add
When both are added it is still possible to choose a place on the product page by simply dragging the block in the menu to where you want to show it.
By placing it where you want it in the left menu, the location is determined and the result can be seen immediately in the example on the right:
When the location is chosen, click on "Save", the changes will be saved and immediately visible on the website.
The Extended Product Widget does not need to be assigned a place with the following chosen types:
Sidebar
pop-up
These widgets respond when the visitor clicks on the Product Widget stars. When choosing an Inline widget, it is necessary to determine the location of this widget. This works the same as with the Product Widget.
It is not necessary to do the above settings on every product page. When the product review widgets are added once, this applies to every product page present on the website.
When the cooperation with Feedback Company ends or the use of our product review module is discontinued, it is desirable to remove placed attributes from the plugin again in order not to slow down the website.
Logs
The logs page records the communication between your website and Feedback Company regarding the visual elements on the website. Therefore, if something is not showing, it is advisable to consult the logs. It is also possible that an employee from Feedback Company requests what can be seen in the logs.