FAQ

Help: I'm getting an error!

Troubleshooting guide to fixing the 'Something Broke' or other errors.

Written by Annika Borgstede
Updated over a week ago

Troubleshooting Guide- Group Issues

General aspects to keep in mind when uploading groups through CSV

Written by Britt Stokman
Updated over a week ago

Grade Calculations

Additional insight into various features and aspects potentially influencing the Grading process.

Written by Britt Stokman
Updated over a week ago

Can I preview the assignment as a student?

How do I preview as a student?

Written by Annika Borgstede
Updated over a week ago

Generating a HAR file for troubleshooting

In rare cases, our support team might ask for a HAR file, which helps our development team diagnose issues in-depth.

Written by Bas Hintemann
Updated over a week ago

How do I add subtitles?

Adding subtitles to your Interactive Video assignments.

Written by Annika Borgstede
Updated over a week ago

Documentation: Security, Disaster Recovery & Business Continuity

See how FeedbackFruits has structured its (Information) Security Practices, approaches Disaster Recovery & Business Continuity

Written by Bas Hintemann
Updated over a week ago

Which video platforms are supported when uploading via URL?

The video platforms that we currently support when uploading a video via URL.

Written by Annika Borgstede
Updated over a week ago

Student analytics download

How can I download the student analytics from a FeedbackFruits tool?

Written by Annika Borgstede
Updated over a week ago

How do students export received feedback?

Students can download their received feedback.

Written by Annika Borgstede
Updated over a week ago

Why am I experiencing syncing issues between the LMS calendar and FeedbackFruits deadlines?

Calendar syncing issues with FeedbackFruits

Written by Annika Borgstede
Updated over a week ago

I run into a screen saying 'syncing students and groups'

Why can't I continue to setup my assignment?

Written by Britt Stokman
Updated over a week ago

Can I copy an existing FeedbackFruits assignment from my LMS?

I want to copy an old assignment

Written by Britt Stokman
Updated over a week ago

How do I change the name of my FeedbackFruits assignment?

Your assignment might be named differently within FeedbackFruits than in your LMS.

Written by Annika Borgstede
Updated over a week ago

Why does my Overall student progress overview show that most groups haven't finished reviewing?

It is currently the case that your analytics overview shows you incorrect data for some learning activities in Assignments

Written by Annika Borgstede
Updated over a week ago

Can I change my file and keep all comments/questions?

If I change my document, video, presentation slides or audio file, will all comments and questions still be there?

Written by Annika Borgstede
Updated over a week ago

When do I receive notifications?

When, how and for what do I receive notifications in the notification center and on my email

Written by Britt Stokman
Updated over a week ago

What filetypes are supported?

Documents, videos, images or presentation-slides: which filetypes can I upload?

Written by Britt Stokman
Updated over a week ago

How are peers assigned?

How the peer allocation algorithm works

Written by Bas Hintemann
Updated over a week ago