We understand how important customer support is, and we strive to provide you with the best possible experience. To balance efficient service and affordable pricing, we primarily handle support through online channels like live chat, email, and the Client Portal.
However, we also recognize the value of a good conversation! Here's when we offer phone calls:
Before you sign up: We offer a free 20-minute consultation call where you can learn more about our services and ask any questions you have.
Once you're a customer: If you've signed up for a plan that costs $149 or more per month, we offer a free 20-minute optional onboarding & monthly content review call to discuss your branding and content preferences. This call helps us ensure we're creating content that perfectly aligns with your vision.
Technical Support Calls: In certain situations where complex technical issues arise, we also offer a video call to provide more personalized assistance and resolve the issue efficiently.
Why we primarily offer online support:
Providing unlimited phone support would significantly increase our costs, which would mean higher prices for our services. By focusing on efficient online support channels, we can keep our prices low and pass those savings on to you.
Need more help?
If you have any questions or need assistance, please don't hesitate to reach out through our online support channels. We're always happy to help!