Sometimes your Facebook or Instagram accounts gets disconnected, new permissions are needed, or you need to add new pages or groups.
In this article we will cover:
How to re-authenticate Facebook or Instagram
How to verify permissions
How to add new pages
FAQ
How to re-authenticate Facebook or Instagram
If you experience posts that fail to deliver, most often, it's because the token used to post on your Facebook/Instagram account has been expired or invalidated.
This can happen for a number of reasons: For instance, if you change your password or Facebook detects suspicious activity from your account.
In most cases, this is easily solved directly from Feedbird.
Go to the Socials page
Find your Facebook or Instagram page
Click the little "..." button
Click Re-authenticate
How to verify permissions
Another common reason for failing posts, is missing permissions.
If Feedbird needs new permissions, or you've previously declined certain permissions, you'll need to add/approve them.
Log in to the Facebook profile that is the admin of the group or page.
Select Settings & privacy > Settings from the small drop-down arrow at the upper right on your screen.
Then, on the left-hand side, click Business integrations.From the list of authenticated apps, find FeedHive.io, and click View and edit.
Scroll through the list and make sure all permissions are selected.
We do not ask for any permissions that are not strictly necessary for Feedbird to work, so you can be certain that all permissions are needed.
How to add new pages
In some cases, you may need to add new pages or groups to your account.
Perhaps you have created a new page or group, since you autenticated with Facebook the first time.
In this case, simply follow the steps from the How to verify permissions section above.
Make sure all permissions are given for all pages, groups and Instagram accounts you want to manage with Feedbird.
FAQ
Why do I have to go to Facebook to add new pages
This is simply how Facebook works. When you authenticate one time, it will remember that session, and not ask you again. Going to Facebook is the only way to manually add new pages to an existing session.
Do I have to add my old pages to Feedbird again?
No. As long as you didn't remove any permissions for the pages that we're already active, your current social accounts will stay active.