You should have received an email invitation to our Scheduling Platform at the email address you used for your order. The subject line is "You're invited to collaborate." Click the link in the email to sign up.
Once you're signed up, go to the Scheduling Platform (scheduler.feedbird.com) and navigate to the 'Socials' section on the sidebar to connect your social media channels.
Just a heads-up: The scheduling platform is invite-only, so you'll need to accept the invite first. It won't work if you try to create an account without accepting the invitation.
Here are a few tips:
You might need your social media credentials during the process, so it's best to keep them handy.
The connection process will ask you (the owner of the page) to log in through your personal profile to grant us access to post on your behalf, so it's normal if it asks you to log in to your personal page first.
We value safety above all: our platform will only grant us access to post on your behalf. We will not have admin rights or the ability to change your pages.
Important Note for Instagram Connections:
Connecting your Instagram account to Feedbird can be a bit more involved. We've created a comprehensive guide to walk you through the process step-by-step.
Let us know once you've successfully connected your channels or if you need any assistance along the way.
Troubleshooting Tips:
Can't find the email invite? Check your spam or promotions folder, or search for "You're invited to collaborate" as the subject.
Having trouble connecting some accounts? Our Help Desk has articles to guide you.
Can't sign up on the Scheduling Platform? Send us a separate message, and we'll invite you directly.
Need more help?
We’re here to ensure you have a fantastic experience with our service. Feel free to reach out if you need anything!