If you think you’re going to miss a scheduled payment or your final balance payment, please get in touch with us as soon as possible. The earlier we know, the more chance we have to help.
Missing a payment does not automatically place your booking on hold. If a payment becomes overdue and we haven’t heard from you, we’ll send a final reminder giving you 7 days to either make the payment or contact us.
If we still don’t hear from you within that period, your booking may be treated as cancelled.
This is a helpful summary only. Your booking remains subject to our full Terms & Conditions, which will apply if there is any difference between the two.