Welcome to the 1.31 release! This release includes improvements to your offer landing pages and checkout experience, new multi-organization capabilities, expanded buyer incentives, stronger reporting and API options, and several key integration enhancements (including SeatGeek).
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Table of Contents
For All Partners
Offer Landing Pages — Customize the Main Button Text
What's New:
You can now customize the primary button on the new single-event offer landing page. Default text is “Get Tickets”, and you can switch it to “Buy Now” or a short custom label (up to 20 characters).
Business Value:
A clear, on-brand button improves buyer confidence and increases conversions—especially when your offer is not strictly “tickets” (e.g., deposits, packages, or special access).
How it Works:
Open Offers and select the offer you want to edit.
Go to the offer’s Details section.
Find the Call-to-action button setting.
Choose Get Tickets, Buy Now, or enter a Custom label (20 characters max).
Save and publish changes.
EP
New Offer Pages
Checkout Updates for Multi-Event Purchases
What’s new
Previously, when a buyer added multiple events to the same cart, checkout questions were hidden, which meant you couldn’t collect important information at purchase.
With this update, checkout questions now appear even in multi‑event checkouts, and you can configure questions to be asked:
Once per order (one time for the entire purchase), or
Per ticket / attendee (for each ticket in the order)
Why this matters
You can reliably collect the information you need—without forcing buyers into separate checkouts—so your team gets:
Cleaner registration/fulfillment data (names, emails, waivers, etc.)
Less manual follow‑up after purchase
More flexibility for multi-day and multi-event offers
How it works
Open the Offer you’re using (the one that supports multiple events/dates).
Go to the offer’s Checkout Questions (sometimes listed as “Questions” or “Buyer Questions” depending on your configuration).
Add or edit your questions and choose how each question should be asked:
Per order (example: “Primary contact phone number”)
Per ticket / attendee (example: “Attendee name” or “T‑shirt size”)
Mark questions as required if the order shouldn’t be completed without an answer.
Save and test by adding multiple events to the cart and confirming the questions appear as expected.
Common use cases
Camp registration (multiple days/events): Collect attendee name and details per ticket/attendee.
Merch or benefit fulfillment: Collect T‑shirt size (and similar selections) per attendee.
Group or package purchases: Collect one order-level contact + per-ticket attendee info for check-in.
Linked Organizations — Cross-Organization Post-Purchase Codes
Important notes
This is available to sales manager-level roles and may require enablement.
An organization can belong to only one linked group.
Financial reporting remains separated by organization.
What’s new
You can link multiple organizations under a shared structure so a post-purchase code can be issued by one organization and redeemed by another organization within the same linked group.
Why this matters
This enables cross-promotion and coordinated campaigns for clients who operate multiple organizations (e.g., athletics departments, multi-team ownership groups, venues with multiple brands).
How it works
In Organization Settings, find the Linked Organizations area.
Create a linked group (or join an existing linked group) and add the relevant organizations.
In Codes, create a post-purchase code and enable sharing within the linked group.
Set:
The initial offer (where the buyer purchases) in Organization A
The redemption offer (where the code is used) in Organization B
Save and test the purchase → code issuance → redemption flow.
Common use cases
“Buy basketball tickets, get an offer for football.”
“Season kickoff in one org, redemption in another org.”
University or multi-property promotions with shared audiences.
An enabled org
Bulk linking
Post-Transaction Code sharing
Venues — International Address Support
What’s new
The venue creation form now supports international address formats. Fields adapt based on the selected country (e.g., province/state labeling and postal code formatting).
Why this matters
International events and venues can be set up accurately without forcing a U.S.-style address format.
How it works
Go to Venues and choose Create Venue.
Select Country first.
Enter the address using the now-localized fields.
Select the correct time zone (required).
Common use cases
International tours
Global sports/friendlies
Non-U.S. venue onboarding
Fan Incentives & Social Sharing
Rewards Visibility in Checkout (Cart + Embed)
We’ve made Social and Fan Incentives more prominent in the Social Checkout by adding a dedicated Rewards & Leaderboard tab in the cart.
This new tab appears in both:
FEVO Landing Pages, and
Embedded experiences
From this tab, fans can:
Quickly see any fan incentives or rewards tied to the offer
View leaderboards and social activity
Share the offer directly with friends
Why this matters
By surfacing Rewards and social features directly in the cart, buyers get clear, timely visibility into what they can earn for sharing or bringing friends. This:
Encourages more sharing and group participation
Makes fan incentives feel like a natural part of checkout
Helps drive larger groups and higher overall engagement
How it works
Enable Rewards for the offer and configure your reward tiers.
Ensure your Social/Leaderboard settings are enabled for that offer (if available in your configuration).
Share the offer as usual—on both FEVO Landing Pages and Embeds, the cart now includes a Rewards & Leaderboard tab so buyers can view incentives and redeem in just a few clicks.
Reward Tiers
Button & Who’s Going>My Network
Who’s Going>Leaderboard
Personal Invite Links — Show “Invited By” Context on Landing Pages
What’s new
When a buyer opens an offer using a personal invite link, they’ll now see social context like:
Who invited them, and
How many people are already going / participating (when available)
Why this matters
This adds trust and momentum at the moment a buyer is deciding to purchase. Seeing a real inviter and group participation:
Reinforces that the offer is legitimate (not a random link)
Makes the experience feel more personal and social
Helps increase conversion from shared links
How it works
Make sure your offer has Social / Fan Incentives enabled (where applicable).
Share the offer using personal invite links (the link a fan/buyer shares from the offer).
When new buyers enter through that link, FEVO will automatically display the “Invited by” context—no additional configuration required.
Rewards Registration — Make Custom Fields Required
What’s new
You can now mark custom fields in the Rewards registration flow as Required, so buyers can’t submit the form without completing the information you need.
Why this matters
This improves data quality and reduces follow-up work by ensuring you capture critical details upfront—especially for reward fulfillment and eligibility.
How it works (setup in FEVO Enterprise)
Go to your offer’s Rewards settings.
Open the Rewards registration form (custom fields).
For each field you need, toggle Required.
Save—buyers will be prompted to complete required fields before submitting.
Common use cases
Capturing required compliance or eligibility info
Ensuring correct contact details for reward fulfillment
Segmenting audiences (ZIP, affiliation, etc.)
EP Configuration
Required for Customers
Registration Pages — Cleaner Sign-Up (No Rewards Banner)
What’s new
We’ve removed the Rewards / incentive banner from registration pages to keep the sign-up flow clean and focused. This change does not impact how referrals or rewards work in the background.
Why this matters
Registration pages are now less cluttered, so buyers can focus on completing sign-up without extra distractions, while you still:
Track referrals as usual
Enroll buyers into Rewards or fan incentive programs when applicable
Before
Left reward box appears
After
Left Reward box hidden (for Registration)
Reporting & APIs
New Data APIs (V2): Order Adjustments + Opt-Ins
What’s new
Two new API options are available for organizations that use FEVO’s client-facing data APIs:
Order Adjustments API: retrieve refunds, partial refunds, seat swaps, and other post-purchase changes for a date range
Opt-Ins API: retrieve buyer opt-in responses for a date range
Why this matters
You can automate reporting workflows, improve reconciliation, and feed downstream systems (CRM, BI tools, compliance processes).
How it works (setup)
These APIs require API access credentials. If you don’t already have access, coordinate with your FEVO team for enablement and credentials.
Reference documentation: Client-Facing Data APIs V2
SeatGeek (for SeatGeek-Integrated Organizations)
Flex Plans — Best Available Ticket Selection
What’s new
SeatGeek Flex Plans now support Best Available selection in the Flex Plan purchase flow.
Why this matters
With Best Available ticket selection, buyers can secure the best seats available for each event in their Flex Plan with just a few clicks. This streamlined experience eliminates the need to select individual seats for every game, making the purchase process faster, easier, and more user-friendly.
How it works
Create a Flex Plan offer type.
Configure the events and rules (buckets/min/max where applicable).
Buyers select their preferred price level(s) per event, and FEVO automatically assigns the best available seats during checkout.
SeatGeek Inventory Setup — More Price Type Support
What’s new
FEVO Enterprise now supports more SeatGeek price types in both inventory setup and checkout, allowing you to mirror more complex pricing configurations from SeatGeek.
Why this matters
You can now bring over a wider range of SeatGeek prices without manual workarounds or custom handling. This makes it easier to keep pricing consistent across platforms, reduces setup time, and lowers the risk of configuration errors.
How it works
During inventory setup, simply choose from the expanded list of supported SeatGeek price types wherever they apply. These price types will then flow through to the buyer experience at checkout.
SeatGeek Ticket Access — Add a Login URL to Confirmation Emails
What’s new
You can now store a SeatGeek Login URL at the organization level so confirmation emails send buyers directly to the right SeatGeek page to access their tickets.
Why this matters
Buyers get a clear, direct path to their tickets right after purchase—reducing confusion, extra clicks, and follow-up support requests.
How it works
Go to Organization Settings → Integrations.
Under SeatGeek, enter the Login URL.
Save—future confirmation emails will automatically include this link (when applicable).
SeatGeek Offer Creation — Removed Unsupported “Import Seats” Option
What’s new
The unsupported Import Seats option has been removed from SeatGeek offer creation to prevent misconfiguration.
Why this matters
This change removes a confusing, non-functional path from setup—leading to fewer configuration errors and a clearer, more reliable workflow for SeatGeek organizations.
TM Host
Clearer Inventory Labels
What’s new
Inventory management now displays the buyer-friendly area name instead of an internal identifier.
Why this matters
It’s easier and faster to find the right areas during setup, reducing confusion and the risk of mistakes—especially in venues that rely on internal codes.
How it works
No setup required—this improvement is automatic.
FEVO Non-Integrated
Point of Sale Offers — Faster Setup
What’s new
A “Point of Sale” offer type is now available, and the offer purpose is automatically set when selected. Rate cards can also be associated to this offer purpose.
Why this matters
Streamlines in-person sales workflows and reduces manual setup steps.
How it works
Create a new offer.
Select Point of Sale as the offer type.
The offer purpose is automatically applied—continue configuring inventory, pricing, and delivery as usual.
Point of Sale on Fevo Non-Integrated
Costco Marketplace
Costco Marketplace – Improved Navigation
What’s new
The Costco Marketplace landing page now features a multi-level navigation menu (Category → League → Team), replacing the previous flat structure to better support a growing client roster.
Why this matters
This improves the fan search journey by making it faster and more intuitive to browse from broad categories down to the exact league and team they’re looking for—especially in a high-volume marketplace. It also mirrors the navigation style on Costco.com, creating a more familiar experience that makes the ticket purchase feel like a continuous, seamless flow from the Costco site into checkout.