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Ticketmaster: Importing Tickets from Archtics to FEVO Enterprise
Ticketmaster: Importing Tickets from Archtics to FEVO Enterprise

Step by step guide to creating an offer by importing tickets from Archtics

Nicole Preston avatar
Written by Nicole Preston
Updated over a year ago

SETUP

  1. Select (+) New Offer.

  2. Select your organization.

  3. Enter ‘Account ID.’

  4. Enter ‘Order Number.’

  5. Click Go at the end of the ‘Order Number’ field.

  6. The system will attempt to match the information from your order to events already built within FEVO Enterprise. If there is no existing event you will be prompted to create the event. 
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TICKETS

  1. Verify that the tickets that have been imported are correct. If more tickets must be added manually, follow these steps:

    • In the box under the Tickets tab, complete all applicable fields.

    • Verify ticket information is correct.

    • Click Add Tickets button.

    • Repeat this process for additional sets of tickets.

    • When done, click Next.

Notes: 

  1. After tickets have been added, edits can be made directly to a ticket in the table by clicking on the field you want to update then entering the update.

  2. You can also edit tickets in bulk after they have been added by following these steps:

    • Select checkboxes in the table for the tickets, rows, sections, areas, or all to edit.

    • Click the Update Prices button above the table.

    • A popup will appear where you can make bulk edits.

    • Click Update Prices to Save.

  3. “Payout to Group” is the amount per ticket that will be paid directly to the group through FEVO Enterprise for a fundraiser (or similar offer).

  4. If entering tickets manually, it is possible to add multiple ‘areas,’ ‘sections,’ ‘rows,’ or ‘seats’ at one time by either:

    • Separating multiple ‘areas’, sections’, ‘rows’, or ‘seats’ with a comma

    • If numeric or alphabetically sequential, using a hyphen to indicate sequential ‘areas’, ‘sections’, ‘rows’, or ‘seats’

  5. Be aware, however, that whenever you enter multiples for any of these fields, the subsequent information entered will be the same for each of the multiples. (See GIF above)

GROUP

If a group leader was pulled with the import:

  1. Select the applicable group. If no listed group applies, close this box and proceed to step 1 of “If no group leader was pulled with the import” below.

  2. Click Done.

  3. Verify the populated group information is all correct. Make any necessary edits.

  4. Then, click the Next button in the top right of the page.

If no group leader was pulled with the import:

  1. In the field below the Group tab, begin typing the name of the group this offer will belong to.

  2. As you type, you may see two types of quick select options:

    • Pre-existing groups whose names contain a match to what you are typing. By clicking ‘View group info’ you can view that group’s info in a popup to verify if that is the correct group you would like to use. See step 3. By clicking on a group’s name you have selected that group to use. The group’s information will populate below. See step 4.

    • You will also see the option to create a new group with a name that matches what you have typed into the field. Clicking on this option will create a group with this name. Fields will populate below which will require your attention. See step 5.

  3. Pre-existing group popup: You can either choose to use this group or cancel to select another. If you choose to use this group, this group’s information will populate the underlying group page.

  4. Verify the populated group information is all correct. Make any necessary edits. Then, click the Next button in the top right of the page.

  5. After creating a group, enter the Group Leader’s information in the fields that populate below, then click Next to continue.

EDIT OFFER

  1. Select a ‘Reason for offer.’ This will assist in titling this offer.

  2. If this offer is a fundraiser, select the checkbox to the right of the ‘Reason for offer’ field. You will be prompted with the option to ‘Add payable to address.’

  3. After selecting a reason for the offer, review the 'Offer Title' field. If you like what you see, leave it. If not, click the padlock icon to unlock the field and update the title manually.

  4. Choose a ‘Contact on Ticket Sales Page.’ The contact’s information will show on the page where the group’s members order tickets (see image below). This list consists of the Sales Rep who the offer belongs to and the Group Leaders listed for this group.

  5. Offer Information is the area where you add any details you want the buyers to know about: Parking information, what they are supposed to wear, pregame fan experience info, discount code info, hyperlinks, etc. You can use the 'Offer Image' option below that to add company logos or images. This will show on the page where the group’s members order tickets (see image below).

  6. 'Ticket delivery instruction’ and 'Delivery Email Instructions' are how you inform ticket buyers of how they will receive their tickets. This shows in both the checkout process (Ticket Delivery Instructions) and on the confirmation email (Delivery Email Instructions) after your order is submitted (see images below).

  7. ‘Offer URL’ is the URL to the page where ticket buyers go to order tickets for this offer. We generate a URL based on the group’s name and URL availability. You may edit this URL by clicking the padlock icon to unlock the field and making a desired update.  Keep in mind that all Offer URLs have to be unique in FEVO Enterprise.

  8. At this point you can either review the information you have added then Finish the offer creation process or edit additional settings before finishing by clicking ‘Show Additional Settings…’ at the bottom of the page. See Additional Settings options below.

Additional Settings

  • ‘Meeting Time’ and ‘Location’ are fields to use to indicate to ticket buyers when and where to meet the group before the event. This shows next to the event time on the page where the group’s members order tickets (see image below).

  • ‘Deadline to purchase tickets’ - Here you can set the final date/time which tickets can be ordered. This can be extended at any time. A warning will be shown at the top of the page where the group’s members order tickets (see image below).

  • ‘Maximum Tickets per User (blank for none)’ - This limits the total number of tickets a user can order over the life of the offer.

  • ‘Offer Question’ is where you ask a mandatory question to ticket purchasers. You can ask an open ended question and allow ticket purchasers to enter in their answer. Or, you can prompt ticket purchasers to answer by choosing an option from a dropdown. The question shows as the very last step while purchasing tickets (see image below)

Click Finish at the top right to complete the Offer Creation Process.

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