Capture more needed information from your fans during checkout through Checkout Questions. Checkout Questions will appear on the payment page within the offer.
Questions can be added in after your offer is published or during offer creation.
How it Works:
When creating your offer, under Buyer Options you will find Checkout Questions at the bottom.
Click into the Checkout Questions textbox.
Enter your checkout question and apply the other filters.
Format of Checkout Question responses:Short Answer: Shoppers have the ability to type in a response
Multiple Choice: Shoppers select from previous choices you have providedNumeric Only: Shoppers have the ability to answer with numbers
Address: Shoppers have the ability to enter in Address
Date: Shoppers can enter in Date (MM/DD/YYYY)
Email Address: Shoppers can enter in Email Address on offer
Phone Number: Shoppers can enter in Phone Number on offer
Apply for all Offers in Group:
Apply the checkbox if you would like to add this Checkout Question to all other offers within the same Group.
Ask this Question Per:
Order: Appears once during checkout, regardless of what or how many ticktes the buyer purchases.Offer: Appears once for each offer the buyer purchases from. For example, if buyer purchases from 2 offers on a landing page, this questions will appear twice on the payment screen.
Inventory: Questions appears for every inventory item the buyer adds to their cart. For example, buyer carts 3 tickets, the buyer will have to answer the checkout question 3 times on payment screen.
Follow Up Question:
You have the ability to add a follow up question (if applicable). A follow up question will appear ONLY after the customer answers the primary checkout question.
Required Toggle:
If the required toggle is enabled, the customer must answer the Checkout Question in order to checkout and complete the purchase.
If the Required Toggle is disabled, the customer can checkout and complete the purchase without having to answer the Checkout Question.
Inventory Association:
In order to create the Checkout Question, you must apply it to inventory on the offer. Click on the icon below to select which inventory the Checkout Question should appear for.
4. To run a report on the Checkout Question responses, you can download a Buyer Report on the Offer or Group and the Checkout Questions responses will appear within the downloaded Buyer Report.Need more help? Explore our video resources in FEVO Academy. Don’t have an account yet? Request access here. Still have questions?
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