All returns are free of charge
We offer free shipping and free returns as standard with all our deliveries.
Returns are free as long as you use our returns label - generated upon filling out our online returns form. You are of course welcome to send your bottle back to us via your own means, if you prefer, but unfortunately we are not able to cover this cost.
Our returns form can be found on your shipping confirmation email. Drop us an email if you can't see it and we will find it for you (email@example.com).
You have 14 days from delivery to decide whether or not you would like to return a fragrance to us - if it has passed 14 days, then I'm afraid we cannot accept your return back with us.
Our Sampling System
We have developed our sample model to make sure that trying out Ffern at home is hassle-free and easy.
All of our bottles ship with a sample vial set outside the main box. This is in place for you to try each new fragrance in the comfort of your home, before deciding whether or not you wish to keep the main bottle each season.
If you find the fragrance isn't quite right for you, simply leave the seal on your bottle box unbroken, request a return label via our online returns platform (within 14 days of receiving your bottle), and you would be more than welcome to send your bottle back to us for a full refund.
To be eligible for a return, your main Ffern box must be unopened. The sample box on the outside is there so that you may try the perfume and decide if you like it.
You are welcome to skip a season
We understand that not everybody would have finished the previous fragrance, or perhaps you may be away when the next bottle is due with you? Whatever the reason, we are happy to work around your needs.
You are therefore always welcome to 'opt-out' of a season - this will stop you from being charged for one season, and you will not receive that season's fragrance.
Need to skip a season's delivery? Simply drop us an email before we launch and we will sort that for you (firstname.lastname@example.org).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again after a little while - different banks have different processing times and it can sometimes take longer to show up in your account.
Still no luck? Please contact us and we will see if there is anything that may cause a delay.
We only replace items if they are defective or damaged. If your bottle arrives damaged or faulty and needs to be exchanged, please send us an email at email@example.com and we will see what we can do.
If the order was a gift, then we would automatically refund the gift giver’s account upon receipt of the return.
Can’t find your returns form? Drop us an email and we will find it for you - firstname.lastname@example.org