Worry-Free Purchase protection by Seel is an optional add-on protection that can be selected during the checkout process to cover in-transit issues like theft, loss, or damaged packages. If you do not wish to buy this protection coverage, simply remove it from your cart.

Worry-Free Delivery is calculated between 1.6% - 2.1% of the cart total based on proprietary risk factors. There is a $0.98 USD minimum fee.

Once you purchase the Worry-Free Delivery, you'll receive an email with Delivery Guarantee coverage details, as well as instructions on how to report an issue. If their package is damaged or lost during transit or is delayed, they can report the issue via Seel Resolution Center and request a payout.

If the request does qualify, a refund will be automatically sent to the shopper. If the request does not qualify, an email will be sent to the shopper to notify them of the denial, along with the reason.

If you purchased Worry-Free Delivery and your order has some issues like damage, theft, or loss, you can report an issue through the Seel Resolution Center. All issues must be reported within 90 days of the order date.

If the order arrived damaged, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If your order was stolen after delivery, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If your order was lost during delivery, you can report a loss 30 days after placing your order for delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

If your shipping issue has been accepted, then it will be dependent on your method of payout:

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Within this email, you can self-service cancel their Worry-Free Delivery within 24 hours of the order being placed. After 24 hours, Worry-Free Delivery is not refundable unless the entire order is canceled.

Worry-Free Delivery covers item damages for items that are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.). The compensation for damaged items will be up to the value paid for the purchased item(s). You should report the issues and initiate the request within 7 days of delivery to the Seel Resolution Center.

When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for an issue of damage, in most instances, the following supporting documents are required:

The payout amount for damage is determined by the evaluation of the photos, up to 100% of the purchased value, depending on how the severity of the damage affects the usability of the item(s); the supporting documents provided directly affect decision-making.

Domestic packages not delivered within 30-days from the date of fulfillment (i.e., the date when the merchant ships the order) and International packages not delivered within 60-days from the date of fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Filing for loss requires shoppers to visit the Seel Resolution Center to initiate the request. Lost package issues require one of the following tracking statuses:

To file and qualify for a loss issue, a screenshot of the order page that includes the tracking number is required to validate the package status. The compensation for lost packages is the value paid for the purchased item(s). You can also provide a Carrier Letter.

Packages that have a shipping status of “delivered” but were not received by the shopper are considered “theft" (not all theft is deemed criminal in nature). To qualify as a case of theft, supporting documents, such as a police report, may be required. The compensation for a verified case of theft is the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.

Submitting an issue for theft requires customers to visit the Seel Resolution Center to initiate the request. A shipment that displays as "delivered" but has not been received by the shopper falls into a potential theft coverage request. Many times this is due to a mishap that is not criminal in nature. We encourage shoppers to check with neighbors or the post office as a first step.

To qualify for a theft issue, some shoppers may be required to file a police report, in which case the shopper will be prompted to do so during the process of requesting an issue resolution. The process of filing a police report and its format may vary depending on location, but for more insight, please refer to this article. Police reports can typically be made over the phone, in-person, or online.

What you should prepare for a police report:

Still have struggle about Worry-Free Delivery? reach out to the Seel Support Team at support@seel.com