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Clear FIGJAM Data
Clear FIGJAM Data

App is stuck or functioning less optimally

Astronaut Chigavazira avatar
Written by Astronaut Chigavazira
Updated over a week ago

In certain rare cases the FIGJAM App may have a build up of data which causes the app to under perform. 

App Data refers to both the cache data (data stored on the device to speed up the app) and other saved data, like your log-in credentials and personal settings of the App. Sometime this stored data can interfere with the way the App functions, therefore clearing data may help in eradicating the Apps unwanted behaviour.
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Usually a build up of such data will result in:

  1. A large queue of stuck/pending jobs

  2. Freezing of the app

  3. Incomplete or non-executed synchronisations

  4.  Exceptionally slow performance

In such cases, please consult the FIGJAM technical support team. If all other troubleshooting fails, the team may be ask you to clear data.

FIGJAM Support:

Email: support@figjammobile.com
Cell/WhatsApp: +263 772 887 814
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Clearing Data

Method 1 (In the app):

  • FIGJAM Main Menu > System > Clear application data

Method 2 (On the device):

  • Device settings > app manager/apps > FIGJAM > storage > clear data

  • Re-open the FIGJAM App
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