Option 1 - Canceling an entire order
This is an important feature to consider, and should be used when looking to refund the entire order for a customer and return stock from the order to your current inventory. 

When you are in an order, in the right side margin, you will see a link under the “Actions” box that says “Cancel this Order”. A window will appear after you click the “Cancel this Order” button. It provides three options, that are all preselected, which you can then unselect if need be. 

Selection One - “Cancel order in total and restore inventory” will mark the shipping status of the order to “Cancelled” and will then return the number of products on the order back in to your existing inventory.

Selection Two - “Refund full amount to customer’s credit card” will refund the customer for the total amount of the order (products, shipping, and taxes).

**Very Important**—If you just need to refund a portion of the order costs, this is not the place to do it. Partial refunds should be done using the button “Define and Issue a Refund” and you can read more about that below.

Selection Three - “Send cancellation email to customer” will do just that. You can see what the order cancellation email says on the Settings>Emails page.

​Option 2 - Partial refunds to an order
At the bottom of an order you will see a section called Payment Details, which shows a record of the credit card transactions for the order. See “Define and Issue a Refund”...and after clicking this button, the window that appears will provide you the option to apply a refund to any of the payment parameters in the order. 

However, for some Figure accounts, this section is not at the bottom. For those accounts, it will be titled “View Payments & Refunds” and is located in the financial breakdown of the “Order Details” section (just below where you see the grid listing Subtotal, Shipping, Sales Tax, Discount, Credits, and Total).

You would use this refund feature, for example, if a client originally requested to have the order shipped, but then comes to pick up. You will want to refund just the shipping charge only and this feature allows you to provide that option. Or if a bottle was broken in transit or was corked, this feature allows you the option to refund the retail price of that one bottle, a portion of the associated sales tax, and a portion of the shipping costs. Once you populate the cells with the dollar amount click the “Issue Refund” button.

**Very Important**—Do not cancel an entire order through this process. You can learn more about canceling an entire order in the top section of this article.

**Very Important**—Please be aware that partial refunds to orders with multiple transactions have to be carried out in concert. You can see a list of the transactions that have taken place in an order at the bottom of the order detail page. This means that if you have one transaction for the purchase of the product and then a second transaction to apply a shipping charge (because the customer decided later not to pickup the order)...if that customer then does pickup the order and you have to refund the shipping charge, you cannot perform that refund to the first transaction. You have to apply it to the second transaction where the shipping charge was add to the order.

Refunds appear to a customer credit card in 2-3 business days.