International Credit Cards
If you have a client that lives outside the USA, there is an option to enter international credit cards.** 

After clicking the New button to load a new credit card, and the window appears, instantly go to the State drop down menu. The first selection is “International”. Selecting that will remove the State drop down menu and make it a blank “fill-in” cell, allowing you to enter more relevant information for that customer’s billing address.

So you are aware, processing orders on international credit cards can be tricky. You should instruct the customer to notify their bank of the pending transaction, the full amount to be charged, and the name of your winery including the word Stripe as the payment processing company. Also, get the complete full name as it appears on the credit card.

If it doesn’t process on the first attempt, the billing address may have to be modified from the original format that it was entered into Figure. For example, Hong Kong does not have postal zip codes. So you have to enter 00000 into the Zip/Postal cell. Some countries have a province that needs to be entered into the State cell, like Vancouver (City), British Columbia (Province/State), Canada (Country).

We suggest no more than two attempts on a credit card in any 24 hour time frame.
​

**As a default in the platform, customers cannot load international credit cards themselves (billing addresses) in their account pages or when processing an order via the website. Those cards and billing addresses have to be loaded into the Figure platform by an admin user.

However, if you would like to allow customers to enter an international billing address for their credit card let please inform our team and we can activate that feature.