Analyze
A guide to reports on Fin's performance
20 articles
- Measure customer service with Insights built for the AI Agent era
- Monitor Fin’s performance with clarity and confidence
- Optimize Fin instantly with the help of AI
- Use the Topics Explorer to see what’s driving volume
- Understand customer experience at scale with the CX Score
- Create your own Custom Report
- View Fin AI Agent's conversations
- Analyze unresolved questions
- Debug Fin AI Agent answers
- Measure and report on Fin CSAT
- Reporting metrics & attributes
- Reporting datasets
- How to use chart drill-in
- Top ten ways to optimize Fin
- AI Inbox translations
- How to improve AI-generated answers and ensure consistency
- Share Custom Report externally
- Schedule sharing your Custom Report externally
- Fin AI Agent automation rate
- Using images and GIFs in Fin AI Agent replies