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What happens when I remove a user on the annual subscription?
What happens when I remove a user on the annual subscription?

Will I get a credit when I remove a user on the annual plan?

Shahram Zarshenas avatar
Written by Shahram Zarshenas
Updated over a week ago

When you remove a user from your account on the annual plan the remainder of their subscription will be applied to your account as a credit. This credit will then be applied to your next charge as a discount.

These charges include adding any new users in the future or when your annual subscription renews.

For example, if you remove a user with 8 months left on his annual subscription a credit of $184 (8 months * $23) will be applied to your account. This credit will be applied when you add a new user in the future or when you renew your annual subscription.

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