The question mark icon at the bottom-left of your page is a help link for commonly asked questions, highlights of key features, and best practices for successful study habits in Firecracker. The quick tour is an introduction to the whole page online, you can click through the blue Next buttons to learn more. The Tool Tips are highlighted features to give you more info on each one (if you want to try those features, hit the blue 'Exit Screen Tooltips' button and get crackin).
Our Firecracker Help homepage is https://firecracker.lww.com/help.html
We have a bunch of instructional video content on our YouTube channel, including quite a few quick deeper-dives into each of the core functionalities in the Firecracker platform: https://www.youtube.com/user/firecrackerinc/videos
If you're hoping to get in touch with our team for 1:1 support, the best email address to reach us at is firstname.lastname@example.org - we want you to succeed, and we're here to help.