This privacy statement is applicable to the services of Fitmo B.V. (hereafter to be referred to as ‘Fitmo’) for coaches who offer their services through Fitmo and applies to our website and platforms.

Fitmo may process Personal Data. Fitmo will be qualified as a Controller, as defined in the General Data Protection Regulation (GDPR).

Personal Data is every piece of information, or a collection of information, which identifies to a person or makes a person identifiable. Some of the most common examples are name, address or phone number.

Data Processing

Services In light of our services, Fitmo collects Personal Data of coaches who offer their services to clients through Fitmo. By entering into an agreement with Fitmo, we require the following information: name, email, phone number, date of birth, and payment information. We solely collect such personal data to execute our agreements with coaches and to execute our contractual obligations. Fitmo also needs this information in order to communicate with coaches regarding our contractual relationship or changes to our services. Fitmo also collects more detailed personal data, such as a biography, interests, certifications, history, speciality, interests and other information. This information is required in order to provide clients and coaches with fitting connections and to optimize our services to clients.

The Fitmo app offers the possibility of in-app communication with clients; we do not monitor these communications but store them on our servers. These communications, as well as any photos or videos which might have been exchanged, are mostly stored in case of a legal conflict and to ensure that Fitmo can exercise quality control regarding the services.

Website
On our website, we collect information when website users make use of contact forms or sign up for a Fitmo subscription. A browser automatically sends the data to our systems. This data is required in order to enable and follow up with questions of users and to allow website users to sign up to our services. The website also collects information regarding a visitor’s website behaviour. This information consists of the following: IP-address, browser specifications, information regarding a visitor’s use of the website such as date, time and length of a visit, how they have accessed the website, the pages which have been visited and search results. This is mostly collected through automatic processes such as cookies, which will be explained in our cookie policy. Fitmo may collect such data to optimize our website, to prevent misuse of our website or possibly in order to settle a claim or dispute.

Storage and Receivers

Fitmo stores the processed Personal Data for as long as an agreement with a coach is active. Communication threads might be anonymized if this is possible. Upon expiration or termination of an agreement, Fitmo will store personal data relating to contact information, communications and contractual relationships with our clients for an additional 5 years in light of our internal business administration as required by law, or in order to settle a claim or dispute. Fitmo stores personal data for a duration of 7 years, if personal data is related to our financial administration, since we are then required by law to maintain this retention term. 

Third Parties
Furthermore, Fitmo uses certain third parties in order to provide their services. As such we use third parties in order to monitor errors and bugs in our applications and websites, to provide security in our applications and websites and of course to host our services. These third parties are contractually bound to Fitmo and if this is required, Fitmo concludes a Data Processing Agreement with these parties. 

All of the data we collect is stored within the app and on servers in the US (eastern region). Fitmo always assesses whether our third parties are compliant with GDPR standards and enters into binding agreements with them to enforce strict and clear requirements to ensure that our transfer is legitimate.

Cookie Policy
Fitmo makes use of cookies for various purposes on our website or our applications. Some of these cookies are considered functional cookies and are collected in order to enable visitors and users to use the website properly. These cookies collect data such as web browser information, the system and software version a visitor is using and other technical information. We are not required to obtain permission for these cookies.

Furthermore, Fitmo might use analytical and/or tracking cookies. These will be explained below as well as the purpose for which we need them.

In our applications we make use of the following cookies:

Google Analytics: This is used in order to gain an understanding on how the website is used and collects IP addresses.     

For optional (tracking and analytical) cookies, Fitmo will ask for permission. If a visitor no longer wishes for Fitmo to collect their cookies, they can adjust their browser settings and revoke their permission. As a result the visitor will receive the cookie notification anew, the next time they visit the website. Please keep in mind that by not allowing the cookies, some parts of the website or application might not be fully functional.

Rights of Data Subjects

As a data subject, and owner of the personal data, persons have certain rights. Data Subjects have the right to information and the right to access the Personal Data we collect. In some cases they have the right to restrict processing of their Personal Data or to request to be forgotten entirely. Data Subjects can send their questions and requests regarding privacy to support@fitmo.com

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